Michael Ramsey
GVP, Product Management, CRM and Industry Workflows
Michael Ramsey is the Group Vice President, Product Management for Customer Workflows. He joined ServiceNow in 2019 and is responsible for the product strategy and execution of the horizontal products Customer Service Management and Sales and Order Management. Michael has over 25 years of experience in customer service, CRM and enterprise software as a product manager, solution architect and software consultant.
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Conference Sessions
Accelerating automation in healthcare and life sciences
SPT1547-K22
K22 K2022
Customer Service Management Product Roadmap
SES1555
Join this session to learn about what’s new for Customer Service Management (CSM). Hear from CSM product leaders how the latest innovations can help businesses deliver great customer experiences while reducing costs and share a sneak-peak into the product roadmap.
Product Roadmap: Customer Service Management (CSM)
SES1325-K23
<p>Join this session to learn about what’s new for Customer Service Management (CSM). Hear from CSM product leaders as they walk through the latest innovations and how they can help your business reduce costs while still delivering seamless customer experiences, and share a sneak-peak into the FY23 roadmap.</p>
Customer Service Management Roadmap: Transform customer and agent experiences
SES3529
Discover the latest in Customer Service Management (CSM) and how we are transforming Customer Relationship Management (CRM). CSM product leaders will share recent innovations and the FY25 roadmap, including AI's role in enhancing customer and agent experiences. Learn how our unified, connected approach strengthens CRM for a complete customer view, boosting productivity and satisfaction while fostering loyal relationships. Plus, see how ServiceNow AI Agents are revolutionizing customer service efficiency and effectiveness.