Clement Tussiot
Sr. Director, Product Management, CRM and Industry Workflows
I have been leading B2B products for the past 10 years, with a main focus on Customer Service Management solutions.
I currently lead a Customer Service Management Platform team at ServiceNow. My role is to build horizontal solutions to help any organization do better self-service and assisted service thanks to an efficient Agent Workspace, streamlined processes with Playbooks, Case management and Guided Decisions, and save costs with AI driven deflection & Agent assist.
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Conference Sessions
Customer Service Management Product Roadmap
SES1555
Join this session to learn about what’s new for Customer Service Management (CSM). Hear from CSM product leaders how the latest innovations can help businesses deliver great customer experiences while reducing costs and share a sneak-peak into the product roadmap.
Customer Service Management Roadmap: Transform customer and agent experiences
SES3529
Discover the latest in Customer Service Management (CSM) and how we are transforming Customer Relationship Management (CRM). CSM product leaders will share recent innovations and the FY25 roadmap, including AI's role in enhancing customer and agent experiences. Learn how our unified, connected approach strengthens CRM for a complete customer view, boosting productivity and satisfaction while fostering loyal relationships. Plus, see how ServiceNow AI Agents are revolutionizing customer service efficiency and effectiveness.