Michael Bimm
Director, Outbound Product Management, Telecom & Media
Michael is ServiceNow’s global TMT Industry Architecture lead and has more than 25 years of experience in the software, technology, and telecom industries. In this role, he and his team of industry experts work with customers to architect solutions aligned to customer outcomes and best practice deployments. Prior to joining ServiceNow, Michael worked for several operational support system (OSS) and network equipment vendors, and also directly consulted for large telecommunications service providers on legacy transformation projects.
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Plan and design complex circuits with Telecom Network Inventory
The COO Imperative: Evolving From Network-Centric to Customer-Centric Operations
EB
Conference Sessions
Plan and design complex circuits with Telecom Network Inventory
LAB1570
<p>Planning, designing, and managing circuit lifecycles just got a whole lot easier! In this hands-on lab, network administrators and engineers will experience first-hand how to use Telecom Network Inventory to plan and design complex network circuits. Attend this lab and learn how to:</p> <ul> <li>Use rack visualization to identify rack space needed for equipment </li> <li>Implement change flows to create equipment and connections </li> <li>Implement a planned revision to rehome a logical connection</li> </ul>
The COO Imperative: Evolving From Network-Centric to Customer-Centric Operations
SES2867
<p>As digital services grow in complexity, delivering proactive service experiences to enterprise customers has become increasingly difficult for operations teams. Agents get lost in a myriad of systems and manual processes as they swivel chair trying to resolve alerts, resulting in poor experiences for everyone involved and increased costs. Hear how Comcast Business has streamlined operations and assurance with automation and AI. Delivering service experiences that are reliable and proactive while empowering agents with cross-network visibility and real-time data to solve problems faster.</p>
Xfinity Mobile's Single Pane of Glass - ServiceNow Telco Service Management
SES3521
The 5G Operation Single Pane of Glass (SPoG) aimed to simplify operations, enhance efficiency, and empower the network operations team by providing comprehensive visibility into the network through an intelligent, data-centric, and forward-looking approach. This solution, implemented using ServiceNow Telco Service Management, was designed to optimize network assurance processes for incident, problem, and performance management. We transformed operations into a proactive, informed, and agile ecosystem, delivering value to the organization and ensuring seamless connectivity for users.
Telecom industry roadmap: Bring AI Agents to every step of the service experience
SES2558
ServiceNow is investing in industry-specific innovation for Communication Service Providers to bring AI agents and automation to your entire service lifecycle. This roadmap session will highlight our vision for uniting network, sales, fulfillment, support and assurance on one AI platform. We’ll explore new features that make your front, middle, and back-office teams more efficient while unlocking growth. If you’re a CSP looking to modernize network management, automate service assurance, optimize lead-to-cash, reduce contact center volumes, or supercharge productivity, this session is for you!