Leverage the power of Generative AI in customer service with Now Assist for CSM

NLL1426

<p>Improve the end user experience while enhancing support agent productivity and enabling quicker resolutions for customers. In this lab,  discover the overall architecture of Now Assist for CSM, required plug-ins, how to configure experiences, and make the best use of innovative capabilities.</p>

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Lab: Leverage Application Portfolio Management to reduce cost and align strategy

LAB1565-K23

<p>In this hand-on lab, learn how Application Portfolio Management can help your organization reduce cost by eliminating redundant applications, minimize risk by addressing end of life applications, and align with the business by supporting business strategies.</p>

Deliver an AI-Powered Employee Experience From Hire To Retire

SNU1021

This session explores how ServiceNow's AI-powered platform transforms the entire hire-to-retire journey—from intelligent job requisitions and interview management to guided onboarding, employee self-service, career development, and thoughtful offboarding. Join us for an engaging presentation and hands-on labs that showcase how AI and automation eliminate silos, reduce manual effort, and deliver seamless experiences across the employee lifecycle. You'll see how ServiceNow unifies HR, IT, and workplace services into a single, intelligent platform.

Crafting Compelling HRSD Journey Experiences

SNU1026

Lifecycle events are pivotal moments in an employee's journey within your organization - from onboarding to offboarding. As a key application in Journey designer, we'll navigate the complexities of configuring Lifecycle Events, exploring why they're often the most involved aspect of creating a seamless journey experience as they require cross-departmental interactions. This session provides hands-on labs, group problem-solving, and real-time demos by the instructor. Participants will be empowered to create complex lifecycle events that significantly improve the employee experience.

Your AI bestie for SPM: Now Assist has your back

SNU3326

Ready to take your strategic planning and project management to the next level? Join our 90-minute session to explore how ServiceNow Now Assist for Strategic Portfolio Management (SPM) can transform your work. Learn to summarize feedback, create demands, generate project summaries, and gather actionable insights. Perfect for product, project, and demand managers. Experience AI-driven tools firsthand in a hands-on lab. Don't miss out on this opportunity to optimize your SPM approach!

Navigating HR Employee Relations: Enhancing security and resolution strategies

SNU3296

This pre-conference training for HR professionals focuses on managing sensitive Employee Relations (ER) cases, emphasizing confidentiality and security. Participants will learn how to handle disputes, harassment claims, policy violations, and workplace issues, with best practices for investigations, mediation, and conflict resolution. Enhance your ER case management skills to foster a positive workplace culture and ensure a respectful environment for all employees.

Master CSM case types and service definitions for customer service excellence

SNU3295

Join our pre-conference training on optimizing customer service with Case Types and Service Definitions. Ideal for decision-makers, admins, developers, platform owners, and customer service pros, this session will teach you how to resolve customer issues efficiently. Learn to use case types for specific requests, extend base cases with tailored processes, and leverage service definitions to link products and services. Enhance satisfaction with streamlined case management and personalized solutions.

Advanced work assignments: Optimizing with skill and capacity-driven automation

SNU3271

Effective work item assignment is key to organizational efficiency. This session covers advanced techniques for automating assignments based on skills, capacity, and availability across HR, Customer Service, ITSM, and more. Learn strategies that go beyond traditional methods, ensuring tasks are allocated using real-time data. Discover how to implement models that enhance workflows, align tasks with competencies, and boost productivity and engagement. Transform your work assignment approach and unlock new productivity levels.