Leverage the power of Generative AI in customer service with Now Assist for CSM

NLL1426

<p>Improve the end user experience while enhancing support agent productivity and enabling quicker resolutions for customers. In this lab,  discover the overall architecture of Now Assist for CSM, required plug-ins, how to configure experiences, and make the best use of innovative capabilities.</p>

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Welcome to ServiceNow

SES1655-K23

<p>New to ServiceNow®? This course is for you! You will be introduced to the company, learn what ServiceNow is, what it does, and how to use it. This course will have you not only exploring learning content in different modules (presented as lessons), but also engaging in activities, watching videos, interacting with your very own ServiceNow instance through simulator tasks, and challenging yourself with knowledge checks along the way.</p>

ServiceNow Solutions Made Simple: An Interactive Introduction

SNU1036

New to ServiceNow? Not in a technical role? This session is built for you. In 90 min, we’ll explore how ServiceNow solutions simplify everyday work, remove friction, and deliver better experiences across IT, HR, and Customer Service—without diving into technical details. Through real examples you’ll see how organizations speed up onboarding, resolve issues faster, and improve service delivery. No jargon—just clear, practical takeaways you can use. This is a sneak peek into our paid workshop experience designed to help you unlock the full value of ServiceNow.

OCM and Governance: The North Star for Any Implementation

SNU1022

Successful ServiceNow implementations don’t encounter challenges because of technology—they stumble because people and processes aren’t aligned. This workshop explores how strong governance and proactive organizational change management (OCM) serve as the true North Star for every implementation. Through scenarios and guided discussion, participants will learn how to structure governance frameworks, plan end-user training, and build adoption strategies. Platform owners, project leads, or implementation partners, will walk away with practical tools and insights to turn change into momentum.