Centrica uses ServiceNow as the ‘platform of platforms’ for enterprise-wide DX

SPN3066-K23

<p>After a decade of using ServiceNow®, Centrica recognized that its heavily customized platform was holding it back. By moving to OOTB capabilities in 2019, it future-proofed the platform as the foundation for enterprise-wide DX. To truly transform, Centrica leverages a ‘Digital Twin’ to support governance across People, Process and Technology, including setting clear ownership and KPIs. Join this session to hear how Centrica uses the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to power the organization, including how virtual agent ‘Buddy’ has cut down request resolution times by 80% and delivered a 300% ROI in one year.</p>

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