The world works with ServiceNow – but be sure to use SPM correctly

SES2177-K23

How do you solve the "coordination problem" - a single strategy being delivered by multiple teams, each with their own favorite delivery methodology, without falling foul of unrecognized dependencies, hand offs, dissatisfaction, delays and unrealized benefits cases? Attend this session to learn how Centrica Plc is using the power of the ServiceNow®'s single data model, SPM's planning tools, and hyperautomation & low code tools to ensure that their world works as efficiently as possible.

Watch Recording

Centrica uses ServiceNow as the ‘platform of platforms’ for enterprise-wide DX

SPN3066-K23

<p>After a decade of using ServiceNow®, Centrica recognized that its heavily customized platform was holding it back. By moving to OOTB capabilities in 2019, it future-proofed the platform as the foundation for enterprise-wide DX. To truly transform, Centrica leverages a ‘Digital Twin’ to support governance across People, Process and Technology, including setting clear ownership and KPIs. Join this session to hear how Centrica uses the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> to power the organization, including how virtual agent ‘Buddy’ has cut down request resolution times by 80% and delivered a 300% ROI in one year.</p>

Watch Recording