Matt Dodd
Senior Principal Outbound Product Manager - Platform/GenAI
Matt Dodd works as a Senior Principal Outbound Product Manager with ServiceNow across the APJ region, and is responsible for evangelising the Platform and Generative AI Roadmap. Prior to this role Matt spent 11 years in ServiceNow’s Solution Consulting organisation working directly with our customers on their platform adoption journey and getting maximum value from their investment.
Recent News
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11 months
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about 1 year
Put your creativity to the test! Virtual Innovation Session - 10th Dec 2024 - There are Prizes!
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about 1 year
Conference Sessions
360 Exchange: Everything you need to know to get started on the right track with Now Assist
SES3183
Learn how to radically enhance productivity and efficiency by rolling out Now Assist across your business. Join expert presenters as they explore proven strategies for deploying and adopting Now Assist innovations, showing you how to put GenAI to work for you. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Fueling AI: Unlocking content and data to supercharge your Knowledge Base
SES3334
Learn how the quality of content and data, or "grounding," impacts AI systems like LLMs, RAG, and knowledge graphs. Explore how effective grounding creates a dynamic knowledge ecosystem, improving AI relevance and decision-making. This session will show you how to leverage grounding within the ServiceNow ecosystem to transform your knowledge base into a strategic asset for continuous learning and better AI performance.