Hi Everyone,

Given that i frequently get questions on this topic, i'm happy to announce that we are updating the interface on the Support Portal to make this whole thing much simpler. This one mainly affects the Customer Administrators on the portal, so if that's you, please keep reading

There is a newly added KB article linked to below which details the upcoming changes that will make this process much simpler and intuitive. This should be taking effect over the next couple of weeks, so stay tuned for additional information and content around this one too

[Introducing Now Support User Management (KB1279988)](https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Farticle=KB1279988)

There is also another helpful KB Article here that contains a video walkthrough of these new changes.

[Creating and managing Now Support users, granting and removing access, editing user roles (KB1284666...](https://support.servicenow.com/kb?id=kb%5Farticle%5Fview&sysparm%5Farticle=KB1284666)