Masayuki Takato
I recognized the transformative power of process automation and technology optimization. I specialized in ServiceNow, an industry-leading platform that enables organizations to efficiently manage their business processes, IT operations, and employee workflows. Over the years, I have gained comprehensive expertise in leveraging this platform to enhance productivity, reduce costs, and improve overall business performance. By collaborating closely with stakeholders, I ensure a deep understanding of their specific needs, allowing me to translate complex requirements into practical solutions.
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Suntory’s journey to revolutionize its IT service management
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Conference Sessions
Suntory’s journey to revolutionize its IT service management
SES2474
<p>Suntory group was grappling with outdated and fragmented systems for managing IT services, leading to inefficiencies, delays, and dissatisfied employees. ServiceNow was implemented globally. As Suntory continued to leverage the ServiceNow platform, IT service management was expanded, integrating other departments, such as HR, and IoT onto the platform, and thus transforming its enterprise service management landscape. Collaborative workflows and automated processes were also implemented across the organization, resulting in enhanced productivity and cross-functional coordination.</p>
IT transformation on Now Platform for a multinational beverage company
SES2504
Exploring the transformative journey of Suntory as it leverages the Now Platform to transform IT organization. We have 20-years-old legacy systems and their limitations. How to remove inefficiencies in IT service management and operations and convincing the executives for the need for a unified and scalable IT solutions. Finally, what are our Insights from the transformation journey and what are our recommendations for other organizations considering a similar transformation using Now Platform.