Suntory’s journey to revolutionize its IT service management

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<p>Suntory group was grappling with outdated and fragmented systems for managing IT services, leading to inefficiencies, delays, and dissatisfied employees. ServiceNow was implemented globally.  As Suntory continued to leverage the ServiceNow platform, IT service management was expanded, integrating other departments, such as HR, and IoT onto the platform, and thus transforming its enterprise service management landscape. Collaborative workflows and automated processes were also implemented across the organization, resulting in enhanced productivity and cross-functional coordination.</p>

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