Marcus Fly
MTS
Marcus Fly is a seasoned technology expert with extensive experience in ServiceNow since 2007. As a leader at T-Mobile, he oversees numerous products on the platform, driving innovative ServiceNow solutions for a variety of needs. He is eager to share his experiences to help organizations optimize their ServiceNow environments and achieve operational excellence.
Recent News
View all
How to Cut Your Storage Footprint (and Bill) by Using Clone Options in ServiceNow
ServiceNow Guru
·
over 1 year
How to manage a 50k sq ft fulfillment center with Hardware Asset Management
EF
Conference Sessions
How to manage a 50k sq ft fulfillment center with Hardware Asset Management
SES2595
<p>HAM is delicious but managing a fulfillment center with Hardware Asset Management is more fulfilling. In this session, T-Mobile will show you how to manage a plethora of retail stores and an inordinate amount of end-user computers using hand held scanners, the Now Agent app, and HAM Pro!</p>
Scaling to New Heights: How T-Mobile Transformed Performance with RaptorDB Pro
SES3512
Managing multiple ServiceNow instances can be complex and costly. This session explores how T-Mobile consolidated multiple instances into a single, high-performance platform using RaptorDB Pro, achieving faster database response times while improving scalability and efficiency. Learn how RaptorDB Pro enables T-Mobile to streamline operations, reduce infrastructure costs and enhance user experience. We’ll share key insights, lessons learned and the business impact of this transformation—demonstrating how ServiceNow can scale to meet the needs of the most demanding environments.
T-Mobile empowers ITSM change management using data-driven approvals and risk
SES2606
Managing change effectively is critical to maintaining organizational agility and achieving business goals. This session will showcase how T-Mobile utilizes ServiceNow’s Change Success Scores to revolutionize enterprise-wide change management. Learn how this data-driven approach provides actionable insights, minimizes risks, and ensures seamless transitions for both technical and non-technical teams. From real-life examples to best practices, this session will equip you with practical tools to foster a culture of continuous improvement and operational excellence.
An outrageously large use case of Instance Data Replication (IDR)
SES2704
How does T-Mobile keep hundreds of tables and half a billion records in sync among multiple ServiceNow instances in near-real time? Instance Data Replication (IDR)! We'll dive into everything IDR: configuration, capabilities, limitations, monitoring, troubleshooting and gotchas. We'll talk about our experience with the tool, while ServiceNow will present its vision for the product and coming enhancements.