Eric Ferrington
Senior Director of Product Management, Asset Management
Eric Ferrington leads the ServiceNow Hardware Asset Management and Enterprise Asset Management product teams, leveraging years of experience in IT service delivery, process implementation, and improvement with a focus on Asset Management and Procurement Management. Eric has a passion for digital transformation and the strategic delivery of Asset solutions for global organizations.
Recent News
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360 Exchange: Implementing hardware and software asset management
Product Roadmap: What’s new in Asset Management (ITAM and EAM)
JF
How to manage a 50k sq ft fulfillment center with Hardware Asset Management
Product Roadmap: Asset Management and what's planned for the future
Conference Sessions
360 Exchange: Implementing hardware and software asset management
SES2904
<p>Through real-world examples and practical demonstrations, discover how to successfully implement and roll out strategies for HAM and SAM. Learn practical experience derived from numerous implementations over the years. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow® experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.</p>
How to manage a 50k sq ft fulfillment center with Hardware Asset Management
SES2595
<p>HAM is delicious but managing a fulfillment center with Hardware Asset Management is more fulfilling. In this session, T-Mobile will show you how to manage a plethora of retail stores and an inordinate amount of end-user computers using hand held scanners, the Now Agent app, and HAM Pro!</p>
Product Roadmap: What’s new in Asset Management (ITAM and EAM)
SES1511
IT and enterprise asset management play key roles in delivering outstanding services, reducing costs, and mitigating risk—some of today’s most critical C-level concerns. Discover what’s new across ServiceNow® Asset Management for software, hardware, cloud, and enterprise assets. Learn about the optimized workflows and platform solutions that enhance strategic position, showcase value, and improve user experience. See where our solutions can unlock value across HR, security, risk, portfolio management, field service management, FinOps, ESG, and more. Plus, get a sneak peek into what’s coming.
Product Roadmap: Asset Management and what's planned for the future
SES1382-K23
Asset management is at the heart of today’s most critical C-level concerns, playing a key role in delivering outstanding service delivery, cost-savings opportunities, risk mitigation, and alignment with strategic business goals. In this session, learn what’s new in all areas of Asset Management. Discover the latest capabilities and advances in the user experience, optimized workflows, and additional better-together scenarios that will help you improve your strategic position in your company and showcase value to your leadership team. Plus get a sneak peek into what's coming next.
Product roadmap: What's new in Asset Management (ITAM and EAM)
SES3196
IT and enterprise asset management are pivotal in optimizing service delivery, cost reduction, and risk mitigation - all of which are paramount concerns for today's C-level executives. Explore the latest advancements in ServiceNow Asset Management spanning software, hardware, cloud, and enterprise assets. Gain insights into the enhanced workflows and platform solutions that not only bolster strategic positioning and demonstrate value but also enhance user experience. Plus, get a preview of upcoming innovations and how AI agents are revolutionizing the way organizations manage their assets.