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Need for speed: ITSM x CSM = Innovate faster & redefine the customer experience
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almost 3 years
players.brightcove.net
Conference Sessions
K23
Need for speed: ITSM x CSM = Innovate faster & redefine the customer experience
SES1327-K23
<p><span style="font-size: 11.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);">ITSM has already revolutionized the way you do business. Now, unleash your businesses potential to create better customer outcomes with ITSM x CSM (Customer Service Management) and experience a single system of action for IT and customer services. Hear from leaders at Fragomen, a worldwide immigration firm, on how they leveraged the power of ITSM x CSM to simplify immigration services using an agile implementation approach which empowered them to iterate quickly and realize value faster.</span></span></span></p>