Manas Madan
Senior Technical Trainer
Manas is a certified ServiceNow Professional having experience in the IT industry, with a special focus on IT Service Management, DevOps and efficient process automation.
Since 2019, Manas Madan has been focusing on topics related to the enterprise service management platform ServiceNow. In doing so, he gained extensive project experience in ITSM + ITBM + HR Management and Automated Test Framework, gaining deep insights into all phases of complex project lifecycles (analysis & design/conceptualisation, configuration & development, testing, deployment).
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Lab: Build your first test using the Automated Test Framework (ATF)
Conference Sessions
Lab: Build your first test using the Automated Test Framework (ATF)
LAB1564-K23
<p>Automated Test Framework (ATF) enables you to create and run automated tests to confirm your instance works after making a change, like performing an upgrade. Join this hands-on lab and learn how to use ATF and how to create tests to complete upgrades faster, minimize risk, and improve application quality.</p>
Navigating HR Employee Relations: Enhancing security and resolution strategies
SNU3296
This pre-conference training for HR professionals focuses on managing sensitive Employee Relations (ER) cases, emphasizing confidentiality and security. Participants will learn how to handle disputes, harassment claims, policy violations, and workplace issues, with best practices for investigations, mediation, and conflict resolution. Enhance your ER case management skills to foster a positive workplace culture and ensure a respectful environment for all employees.