Recent News
View all
Lab: Build your first test using the Automated Test Framework (ATF)
MM
Conference Sessions
Lab: Build your first test using the Automated Test Framework (ATF)
LAB1564-K23
<p>Automated Test Framework (ATF) enables you to create and run automated tests to confirm your instance works after making a change, like performing an upgrade. Join this hands-on lab and learn how to use ATF and how to create tests to complete upgrades faster, minimize risk, and improve application quality.</p>
AI-Powered SPM: Try It Yourself!
SNU1032
Calling all Project, Product, and Demand Managers! Ever wish you had an AI assistant to cut through the noise and get insights faster? Join our 90 minutes session to experience a real-world scenario and go hands-on with Now Assist—your new AI sidekick. Learn to summarize feedback, create agile stories from business ideas, and craft polished project updates effortlessly. No buzzwords—just smart, AI-powered magic to help you work faster and smarter.
Your AI bestie for SPM: Now Assist has your back
SNU3326
Ready to take your strategic planning and project management to the next level? Join our 90-minute session to explore how ServiceNow Now Assist for Strategic Portfolio Management (SPM) can transform your work. Learn to summarize feedback, create demands, generate project summaries, and gather actionable insights. Perfect for product, project, and demand managers. Experience AI-driven tools firsthand in a hands-on lab. Don't miss out on this opportunity to optimize your SPM approach!
Navigating HR Employee Relations: Enhancing security and resolution strategies
SNU3296
This pre-conference training for HR professionals focuses on managing sensitive Employee Relations (ER) cases, emphasizing confidentiality and security. Participants will learn how to handle disputes, harassment claims, policy violations, and workplace issues, with best practices for investigations, mediation, and conflict resolution. Enhance your ER case management skills to foster a positive workplace culture and ensure a respectful environment for all employees.
Master CSM case types and service definitions for customer service excellence
SNU3295
Join our pre-conference training on optimizing customer service with Case Types and Service Definitions. Ideal for decision-makers, admins, developers, platform owners, and customer service pros, this session will teach you how to resolve customer issues efficiently. Learn to use case types for specific requests, extend base cases with tailored processes, and leverage service definitions to link products and services. Enhance satisfaction with streamlined case management and personalized solutions.
Gain deeper visibility into your software license usage with ServiceNow
SNU3285
Gain meaningful insights into the reconciliation results of Software Asset Management with the help of ServiceNow's newly introduced feature, License Consumption Explanation, and understand the calculations for your software licenses in the workspace.