Recent News
View all
Generative AI integration for efficient Now Platform development tools
DH
K24 - Now Learning - Service Portal Fundamentals (SPF)
Conference Sessions
Generative AI integration for efficient Now Platform development tools
NLL1427
<p>Now Assist for Creator is a suite of applications that integrates Generative AI capabilities into Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> development tools to help developers increase their efficiency. The suite includes the Now Assist for code and Now Assist recommendations for Flow Designer applications. Join this lab to discover the overall product capabilities, technical architecture, positioning and value, and how to use the capabilities.</p>
Lab: How to accelerate change management for DevOps teams
LAB1556-K23
<p>Is your team struggling with putting changes into production without traceability? Is your Dev team frustrated with a slow approval process? In this lab, learn how to accelerate change velocity using data-driven flows, dynamic approval policies, and automated state transitions. Additionally, we will demonstrate how our suite of ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> DevOps tools can further simplify and automate the auditing of data used in the change process, so you get quick time to value. </p>
Call My Agent: Demystifying AI Agents in ServiceNow
SNU1002
AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this interactive lecture-style session, you’ll gain an understanding of the orchestration that takes place behind the scenes, from intent recognition and context grounding to natural language-driven reasoning and action execution. Whether you’re a creator, admin, or AI steward, this session will help you confidently explain how ServiceNow’s AI Agents work, what makes them safe and reliable, and how to design your own for maximum impact.
The condition builder: A closer look
SNU3314
Ever wondered why some logical operators in the condition builder appear and disappear? Or where dynamic values like 'Me' come from? With some cleverness (and a bit of scripting), we can demystify the filter condition builder and even create custom values for the 'is (dynamic)' operator. This session assumes knowledge of field and form configuration and includes a bit of JavaScript to craft our own dynamic values.
Now Assist - SecOps
SNU3298
Now Assist for Security Operations enhances situational awareness and empowers analysts with AI to identify threats and respond quickly, creating a more secure environment. This rapid response capability minimizes security breach impacts and ensures operational continuity. The lab provides a custom ServiceNow instance configured for Now Assist SecOps skills, including navigation & administration, Security Incident Summarization, Security Incident Resolution Notes, & Suggested Security Actions
Intermediate field configuration: What's not taught
SNU3292
Configuring form fields involves tasks like changing data in reference fields, making fields dependent without JavaScript, and allowing new records in reference fields. This session explores dictionary attributes, dynamic creation, dependent values, and other techniques to enhance your forms to professional standards.
Build it & they will come: ServiceNow UI Builder for next-level user interfaces
SNU3277
This session introduces administrators, developers, platform owners, and stakeholders to ServiceNow’s Builder Library, focusing on UI Builder. This tool enables the creation of dynamic workspaces and custom web experiences using Next Experience Components. Whether enhancing interface design or engaging users, this session equips you to create elegant, efficient, and user-centric interfaces. Gain practical experience and revolutionize enterprise software interfaces with next-gen web experiences.