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Generative AI integration for efficient Now Platform development tools
Lab: Move out of Workflow Editor and into Flow Designer
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Conference Sessions
Generative AI integration for efficient Now Platform development tools
NLL1427
<p>Now Assist for Creator is a suite of applications that integrates Generative AI capabilities into Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> development tools to help developers increase their efficiency. The suite includes the Now Assist for code and Now Assist recommendations for Flow Designer applications. Join this lab to discover the overall product capabilities, technical architecture, positioning and value, and how to use the capabilities.</p>
Lab: Move out of Workflow Editor and into Flow Designer
LAB1563-K23
Back in the day, you may have used Workflow Editor to create automation in the platform. It was a great product and continues to support what was built. If you are still using Workflow Editor to develop automation, this session is for you - join us and learn how to turn a workflow into a flow using Flow Designer.
Teach Your AI New Tricks: Customizing Now Assist With the Skill Kit
SNU1003
Now Assist comes packed with powerful, ready-to-use generative AI capabilities — but what if you could teach it to do even more? In this lecture-style session, you’ll learn how to extend and customize the Now Assist experience using the Now Assist Skill Kit. Discover how to personalize existing skills to match your organization’s language, data, and processes, and build entirely new generative AI skills powered by a model of your choice. By the end, you’ll know how to transform Now Assist into a tailored solution for your unique business needs.
Securing a Scripted REST API
SNU1024
You've created a custom, scripted REST API. But how secure is it? Without the proper precautions, your new API will become a source for a data leak, or worse. In this hands-on lab session, you will take an existing, custom API and make it as secure as possible. We will start by modifying table access settings, creating access controls, and enforcing these ACLs using the right Javascript methods within our API. We will then take advantage of the latest platform features available such as OAuth, API Access Policies and authentication scopes. This session is intended for ServiceNow developers.
Proactively Manage the Performance and Availability of Critical Services With Synthetic Monitoring
SNU1029
Evolve from manual processes and isolated data to automated IT workflows with proactive alerting, workflow-driven automation, intelligent root cause analysis, and recommendations powered by generative AI within your ITOM AIOps environment. Synthetic Monitoring employs a proactive strategy that simulates user interactions and system traffic to detect availability and performance issues in critical services. By simulating user transactions on API endpoints, this solution identifies performance bottlenecks, helps ensure up-time, and optimizes user experiences.
Populating the CMDB using an alternative approach
SNU3303
This session will address a use case for solving issues where CMDB data cannot be discovered via Discovery or common integrations. Using a pre-formatted spreadsheet and incoming emails, we’ll automate the extraction and transformation of CI data into the CMDB. The session will use Flows, Integration Hub ETL, and Scheduled Jobs. Attendees will engage in a hands-on use case story to implement automated functionality. Designed for administrators and beginner developers.
Now that’s what I call IT Service Management – featuring Now Assist
SNU3301
See Now Assist in action! This hands-on lab dives into real-world ITSM scenarios, showcasing how Now Assist empowers IT teams. From administrators fine-tuning workflows to agents using AI to manage tickets, and requesters getting instant resolutions, this lab lets you step into each role. Experience firsthand how Now Assist boosts efficiency and transforms IT service management. Don’t just watch—get hands-on and unlock the full potential of IT problem-solving!
Now Assist - ITSM
SNU3297
Now Assist for ITSM Essentials introduces ServiceNow’s AI-powered tool for streamlining IT Service Management. Learn how Now Assist enhances service requests, incident resolution, and workflows with predictive intelligence, natural language understanding (NLU), and automation to improve efficiency and accelerate outcomes.
CMDB Data Manager
SNU3280
The CMDB Data Manager in ServiceNow allows you to create, publish, and manage policies that automate and govern CI lifecycle operations, such as retirement, deletion, and archiving. It also helps manage stale CIs and CI certification processes, ensuring that the CMDB remains in a healthy and efficient operational state.