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Now on Now: Unleash the digital experience revolution
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Conference Sessions
Now on Now: Unleash the digital experience revolution
SES1399
<p>Forget paper trails and robotic phone trees – ServiceNow<span style="font-size: 12.0pt;">®</span> is blasting off into a new stratosphere of digital customer and employee experiences. We’re taking consumer grade digital experiences to the next level with AI, mobile, and omni-channel tech to make our customers, agents, and employees happier and more productive while enabling us to drive revenue and manage internal costs. Don’t miss this chance to learn how we’re using the Now Platform<span style="font-size: 12.0pt;">®</span> to create the end-to-end digital experience of the future.</p>
Now on Now: Transforming Experiences With Now Assist, VA, and AI Search
SES7779
We're using our own GenAI-powered tools, including Now Assist and Virtual Agent,to connect employees to smarter solutions in real time. In this session, we'll show you how conversational AI and search have streamlined support, deflected tickets, and delivered seamless, instant answers across ServiceNow. You'll see first-hand how human expertise meets AI-driven productivity—powered by our very own ServiceNow AI platform.
Designing for People: How Human-Centered Design Transforms Work with ServiceNow
SES3527
Technology should work for people—not the other way around. In this session, discover how human-centered design principles can help you create intuitive, efficient, and engaging experiences that make work easier and more impactful. Learn how ServiceNow empowers you to streamline processes, eliminate friction, and design AI-powered workflows that truly put people first. Whether you’re improving employee experiences or enhancing customer interactions, you’ll walk away with practical strategies to drive adoption, boost productivity, and deliver meaningful change—one experience at a time.
Now on Now: Experience in action - unlock value faster with ServiceNow #2
MTS3662
Great experiences aren’t a luxury—they’re key to unlocking business value. In this session, we’ll show you how to transform work with ServiceNow by delivering consumer-grade experiences for employees and customers. Learn how to cut through backend complexity and design AI-powered, intuitive workflows. By building trust with users, anticipating their needs, and reducing cognitive load, you’ll drive adoption and free time for high-impact work. Whether your goal is efficiency, engagement, or innovation, this demo session will provide practical strategies to turn exceptional experiences into measurable business results.
Now on Now: Experience in action - unlock value faster with ServiceNow
MTS3654
Great experiences aren’t a luxury—they’re key to unlocking business value. In this session, we’ll show you how to transform work with ServiceNow by delivering consumer-grade experiences for employees and customers. Learn how to cut through backend complexity and design AI-powered, intuitive workflows. By building trust with users, anticipating their needs, and reducing cognitive load, you’ll drive adoption and free time for high-impact work. Whether your goal is efficiency, engagement, or innovation, this demo session will provide practical strategies to turn exceptional experiences into measurable business results.