Revolutionizing customer engagement: IBM's operations assist

SPN1682

<p>Discover how IBM's Operations Assist revolutionizes customer engagement and communication! In this session, explore cutting-edge retrieval-augmented generation, summarization, and classification technologies. Learn how we train and fine-tune models on customer-specific datasets to enhance end-customer interactions. See how our proactive approach identifies issues early, enabling automated actions for event-based incidents. All to improve customer satisfaction through personalized, efficient, and effective interactions. Don't miss out—join us to learn more!</p>

Zero Touch Mobility GPT: Powering next-gen device management with GenAI & NOW

SPN1656

<p>Experience the future of mobile device management with cutting-edge Generative AI. Discover how organizations are leveraging natural language conversations and omni-channel interfaces, coupled with hyper automation, to streamline support processes and drive productivity. Join this session for an exploration of AI-powered, device-agnostic use cases facilitated by Samsung SDS’s Zero Touch Mobility HAM-embedded scoped application. Learn how these innovative solutions address pressing support issues while optimizing costs and enhancing user experience. Embrace the evolution of mobile device support.</p>