Dave Kinlough
Vice President - Solution Sales
Dave is a 25-year veteran of the IT industry with a specialty in Telecommunications and Enterprise Mobility. Having worked in device manufacturing, software and services organizations selling via direct and indirect channels, he brings a wealth of knowledge and experience. He heads the Division Solutions Sales at Samsung SDS America where he has pioneered apps and methods to achieve global zero-touch lifecycle management and Forward/Reverse logistics for Enterprise Mobility customers and MSPs utilizing scoped apps within ServiceNow and a world-wide services delivery organization.
Recent News
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Empowering mobile-first transformation with Zero Touch Mobility & ServiceNow
Enhancing mobile field work globally with Zero Touch Mobility
Zero Touch Mobility GPT: Powering next-gen device management with GenAI & NOW
KD
Reinventing MSPs' mobile management: Discover the power of ZTM & ServiceNow
The global current and future state of Enterprise Mobility
Achieve hyperautomation for mobile device lifecycle management
Conference Sessions
Enhancing mobile field work globally with Zero Touch Mobility
SES2677
<p>A global outreach organization, managing a global volunteer force of 75,000 in over 100 countries, transitioned from BYOD to corporate-owned mobile devices to tackle connectivity challenges. Adopting Zero Touch Mobility (ZTM) streamlined device management from procurement to disposal, addressing inefficiencies in its manual, 18-step device process for 30,000 annual onboards. This move enhanced operational efficiency, ensuring volunteers stay focused on their mission. It elevated volunteer engagement and mission efficacy globally, marking a pivotal step in digital transformation.</p>
Empowering mobile-first transformation with Zero Touch Mobility & ServiceNow
SPN1684
<p>In an ever-evolving digital realm, Gen Z and augmented workers are shaping a Mobile Device Centric future. Explore the challenges of pivoting to Mobile First and how the Now Platform® and Samsung SDS's Zero Touch Mobility HAM-embedded app tackle them, driving productivity and cost savings. Join us to uncover transformative solutions for thriving in the mobile landscape.</p>
Zero Touch Mobility GPT: Powering next-gen device management with GenAI & NOW
SPN1656
<p>Experience the future of mobile device management with cutting-edge Generative AI. Discover how organizations are leveraging natural language conversations and omni-channel interfaces, coupled with hyper automation, to streamline support processes and drive productivity. Join this session for an exploration of AI-powered, device-agnostic use cases facilitated by Samsung SDS’s Zero Touch Mobility HAM-embedded scoped application. Learn how these innovative solutions address pressing support issues while optimizing costs and enhancing user experience. Embrace the evolution of mobile device support.</p>
The global current and future state of Enterprise Mobility
SES2357-K23
<p><span style="font-size: medium;"><span style="font-family: Calibri , sans-serif;"><span style="color: rgb(0,0,0);"><span style="font-size: 11.0pt;"><span style="color: rgb(31,73,125);">Learn about the global current and future state of Enterprise Mobility and how hyperautomated mobility management is creating an opportunity for enterprises to expand their digital transformation. Join KC Choi, Samsung Electronics’ Global Executive Vice President and Head of Global Mobile B2B and David Kinlough, Senior Director of Enterprise Business Solutions at Samsung SDS to understand where Enterprise Mobility is going and how Samsung and ServiceNow have joined forces to redefine the enterprise mobility landscape and enable new possibilities.</span></span></span></span></span></p>
Reinventing MSPs' mobile management: Discover the power of ZTM & ServiceNow
SPN3056-K23
<p>Zero Touch Mobility by Samsung SDS provides Managed Service Providers (MSPs) with an innovative scoped application for ServiceNow® to help its customers address mobility management challenges, from dealing with multiple EMM, enrollment, device procurement/fulfillment, and cellular carrier platforms, to constant swivel chairing between systems that manage logistics and security. Join Samsung SDS and Hyperion to understand how ZTM connects the mobile ecosystem into ServiceNow, simplifying the mobile device lifecycle management and enabling truly Zero Touch Mobility regardless of OEM or OS.</p>
Achieve hyperautomation for mobile device lifecycle management
SPN3055-K23
<p>Managing mobile devices throughout their lifecycle, from deployment through end-of-life, brings challenges to any enterprise. Organizations deal with multiple EMM, enrollment, procurement/fulfillment and mobile carrier platforms, and constant swivel-chairing between systems that manage logistics and the manual tasks required. Zero Touch Mobility for ServiceNow® integrates the majority of siloed systems and hyperautomates mobile device workflows from cradle to grave. Join this session to learn how to streamline your mobility management regardless of OEM or OS.</p>
Smarter Mobility Automation: Live discussion with Samsung SDS
SPN2416
Join us for a dynamic discussion on the challenges of the fragmented mobility ecosystem and how AI is reshaping device lifecycle management. We’ll explore the evolution of intelligent automation, its impact on efficiency, and what’s next for enterprises navigating complex mobility environments. Bring your questions—this is your chance to engage directly with Samsung SDS experts and gain actionable insights into the future of seamless, AI-powered mobility.
Revolutionizing Mobility with Agentic AI: Smarter, scalable automation
SPN2378
Traditional chatbots and self-service portals follow rigid scripts, limiting their ability to solve mobility issues without human help. Agentic AI changes the game by shifting from reactive to autonomous decision-making, adapting to real-time enterprise needs. These AI-driven agents manage the mobile device lifecycle, enhancing efficiency, scalability, and IT productivity. In a fragmented ecosystem, this intelligent automation provides the agility and control enterprises need to stay ahead.