Krupa Singampalli
Sr.Director Outbound Product Management
Krupa Singampalli, Director of Outbound Product Management in Customer and Industry Workflows, is a seasoned B2B go-to-market strategy and product management leader. She collaborates closely with customers, partners, and go-to-market teams to drive enablement and adoption of ServiceNow Customer Service Management, Sales and Order Management, and Retail and Public Sector Industry products. Her track record consists of multiple global product launches, including SAP Commerce Cloud's next-gen platform. Outside of work, she enjoys building miniature models, showcasing her creative flair.
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Sales and Order Management in action: Sell, fulfill and service on one platform
Unlocking maximum efficiency: Streamlining store operations for enhanced customer experiences
CM
Conference Sessions
Unlocking maximum efficiency: Streamlining store operations for enhanced customer experiences
SES2860
<p>Today, retailers are grappling with razor-thin margins where every opportunity for optimization counts. With Service Now Retail Operations, both owned and franchised store employees can automate store tasks, resolve issues quicker with self-service, and free up time to serve customers better, while store operations leaders can gain better operational visibility into store issues with insightful metrics and dashboards. Join us in this session to learn how our retail customers are transforming in-store operations to boost frontline staff productivity, and delivering great customer experiences while reducing costs.</p>
Getting started with Sales and Order Management
LAB1557
<p>Organizations need to optimize their lead-to-cash lifecycle, including pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales engagement. With <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> Sales and Order Management organizations can launch products faster, accelerate and boost revenue, and deliver a unified customer journey. Join ServiceNow experts in an interactive session including hands-on exercises to learn about all the new Sales and Order Management capabilities!</p>
Sales and Order Management in action: Sell, fulfill and service on one platform
SES3220
<p>Learn how Sales and Order Management (SOM) provides organizations with a composable solution, helping them bridge siloes across lead-to-cash to reduce costs and accelerate and grow revenue. See how agents can manage the opportunity lifecycle, configure and price quotes, easily create orders, and allow fulfillment agents to manage complex orders. Learn how service agents can track and verify contracts and entitlements, delivering outstanding post-sales service. Experience how service agents can unify the customer journey from opportunity to renewal.</p>
Put AI to Work in Healthcare
SES3232
Healthcare is changing, with AI playing a significant role. Amid resource constraints and cost pressures, ServiceNow’s AI Agents, data, and hyper-automation are transforming healthcare operations by streamlining workflows, reducing costs, and improving both employee well-being and patient care. Real-time insights enable faster and smarter decision-making, contributing to operational efficiency. Join us to explore how the Children’s Hospital of Philadelphia have partnered with ServiceNow to Put AI to work in healthcare, improving outcomes for the patients and communities they serve.
Automate order, fulfillment and sales processes with Sales & Order Management
LAB3517
Organizations need to optimize their lead-to-cash lifecycle, including pricing, quote generation, order management, order fulfillment, through to service and renewals. With ServiceNow Sales and Order Management organizations can launch products faster, accelerate and boost revenue, and deliver a unified customer journey. Join ServiceNow experts in an interactive session including hands-on exercises to learn all about how to set up Sales and Order Management for your unique needs.
3 Ways to Accelerate Quoting, Contracting, and Renewals
SES3698
Join this session to learn how you can use ServiceNow Sales and Order Management to make it faster and easier for your sales reps to create compliant quotes. We’ll show you how leading brands use ServiceNow to create a centralized product catalog that powers sales interactions, simplify the quoting experience for sellers, and seamlessly pass details downstream to order fulfillment. You’ll leave with practical tips to reduce your time to quote, order fallout, and revenue leakage.
Elevate customer experience while improving store operations with Retail industry products
SNU3284
In this hands-on lab, explore how ServiceNow’s Retail & Hospitality solutions—Retail Service Management (RSM) and Retail Operations (RO)—enhance the retail experience. Empower store associates, deliver excellent customer service, and provide end-to-end visibility from headquarters to stores. Learn to set up the retail data model with location hierarchy and access controls. Discover how to use the retail portal and new multi-location case features for task management, driving transformation across your retail organization.
Retail Product Roadmap & Customer Connect with Sunoco
SES2559
The retail and hospitality industry continue to face razor-thin margins, shifting consumer trends, and rising operational costs. With Retail Service Management (RSM) and Retail Operations (RO), organizations can unify HQ and store teams on a single platform—automating tasks, streamlining support, and enhancing visibility across company-owned and franchised locations. Join this roadmap session to explore AI-driven innovations that boost productivity and hear how Sunoco is leveraging Retail Operations to optimize field service, empower store teams, and elevate the customer experience.
Healthcare roadmap: Transforming hospital operations with an AI platform
SES2552
Healthcare leaders face pressure to deliver high-quality care with fewer resources. ServiceNow’s AI platform for healthcare transformation adds automation, intelligence, and visibility to hospital operations, so that patient care becomes less resource-intensive. Discover how AI Agents simplify workflows, ensure compliance, and empower clinical, biomedical, and facility teams for enhanced patient care.