Kelly Kent
SVP, Global People Products and Service Delivery
Kelly is the Senior Vice President of Global People Product & Service Delivery for ServiceNow, the digital workflow company that makes the world work better for everyone. She leads HR shared services strategy and delivery to enable the company’s global workforce of more than 24,000 employees, including the Care team, Employee Relations, Operational Excellence, People Products, and People Partners. Kelly helps optimize world-class employee experiences by leveraging the power of the Now Platform. Her organization works closely with the Digital Technology team to make HR products and services easier, faster, and more engaging for the people of ServiceNow.
Prior to her People Operations role, Kelly led ServiceNow’s Chief Transformation Office, where she worked with companies to drive fast time to value, optimize growth, and deliver innovation and business agility. She advised businesses on digital transformation and enterprise simplification, with an emphasis on employee experiences.
Before she joined ServiceNow in February 2021, Kelly served as a senior HR leader at Lowe’s. In this role, she led a comprehensive human resources transformation program—including the implementation of ServiceNow HR Service Delivery and Employee Workflows—for more than 300,000 employees. Throughout her career, she has led large-scale transformations in HR, risk, technology, audit, and operations at Lowe’s, Bank of America, and UPS.
Kelly graduated with a Bachelor of Science degree in education from Western Carolina University. Kelly and her husband Jeff live in North Myrtle Beach, South Carolina. She is a certified Six Sigma Black Belt.
Recent News
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Now on Now: How to simplify work for people, with a unified experience
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Now on Now: Building a truly revolutionary employee experience
Panel: What’s next for Retail? The workflow revolution
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Conference Sessions
Now on Now: How to simplify work for people, with a unified experience
SES1382
<p>The average employee needs to access information from 20+ systems every day. Talk about chaotic and confusing. When employees have a unified place to work and collaborate, productivity and agility increase. Join this session to see how we use the ServiceNow<span style="font-size: 12.0pt;">®</span> platform to simplify workflows — and break out of an HR strategy and into an employee-focused one. Using our own solutions, we empower smarter conversations, build transparency, and save time and costs. Only then can we focus on strategic work and create a virtuous cycle with better skills data. The result? An excellent experience for all.</p>
Now on Now: Building a truly revolutionary employee experience
SES1501-K23
<p>Our People Pact helps each of our employees do their best work, live their best lives, and fulfill our purpose together. ServiceNow® is using our own technology to innovate and scale, strengthening our culture to foster the most inclusive experience, and leveraging AI and automation to help us be even more effective every day. Thanks to process automation, our Nowbot and mobile capabilities, and our new employee development toolkit (including our new learning platform and peer-to-peer recognition tool), we’re nurturing our employees and managers to take their own growth to astounding new heights.</p>
Panel: What’s next for Retail? The workflow revolution
SES1492-K23
<p>The retail industry is undergoing a once-in-a-generation transformation. Driven by younger customers who demand experiences, products and services on par with their smartphone life, retailers need to innovate and serve customers faster than ever. Learn how the Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> helps retailers at every part of their value journey.</p>
AI in action: Real-world stories with real-world results
SES3352
From experimentation to achieving tangible and quantifiable results -- AI has taken the world by storm and sparked "aha" moments in all aspects of life. Join this Think Big session to hear from one cutting-edge leader as they share their transformative "aha" moment—when AI unlocked unexpected value and speed of results within their organization.
Now on Now: GenAI and the connected employee experience
SES2406
At ServiceNow, our HR operations team leverages GenAI to create a more efficient, user-friendly HR environment. In this session, we’ll demonstrate the transformative impact of AI on employee engagement and support.