Kellie Watters
Director, Inbound Product Management
Over the past 7 years, Kellie has seen ServiceNow from all angles: as a customer, employee, practitioner, and product manager. She combines her unique perspective with her background in process improvement and business systems analysis. As a Technical Product Manager in Digital Customer Experience, she works closely with Now Support to understand pain points and drive digital innovation using ServiceNow products. Kellie partners with the Customer Support operations teams to get to know the people and the processes so she can help implement solutions that streamline and automate everyday work.
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From customer zero to AI heroes: Build delightful customer experiences with AI
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From customer zero to AI heroes: Build delightful customer experiences with AI
Now on Now: Delivering ridiculously simple customer service & experiences at scale
AV
Conference Sessions
From customer zero to AI heroes: Build delightful customer experiences with AI
SES3143
<p>As customer zero, <span style="font-size: 11.0pt;"><span style="">ServiceNow® </span></span> delivers consumer-grade, digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Learn about our end-to-end approach using self-service portals, GenAI, and AI search on the front-end through workspaces and micro-services behind the scenes.</p>
From customer zero to AI heroes: Build delightful customer experiences with AI
SES3144
<p>As customer zero, <span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span> delivers consumer-grade, digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Learn about our end-to-end approach using self-service portals, GenAI, and AI search on the front-end through workspaces and micro-services behind the scenes.</p>
Now on Now: Delivering ridiculously simple customer service & experiences at scale
SES1517-K23
<p>With a 99% renewal rate and a 26% increase in subscription revenue, the demand for world-class customer support is exploding. In this session, we’ll share how we’re responding by maximizing the value of our own product, ServiceNow® CSM. Learn how Now Support is unlocking new capabilities, with fewer customizations and less engineering time. Get a glimpse into how we’re developing automations to work smarter, not harder. The result? A faster time to market, better customer experiences, and a 9.1 CSAT. We’ll share our crawl, walk, run, then fly approach as we run the race to drive value faster.</p>
Now on Now: Leveraging AI agents for smarter customer support - start NOW! #2
MTS3660
AI-powered agents are transforming customer support by enhancing efficiency, reducing response times, and improving customer satisfaction. This demo session introduces the fundamentals of AI agents in customer service, exploring their key capabilities, implementation strategies, and best practices. Whether you're looking to automate inquiries, streamline workflows, or provide 24/7 support, this demo session will help you get started with integrating AI agents into your customer support operations.
Now on Now: Leveraging AI agents for smarter customer support - start NOW!
MTS3652
AI-powered agents are transforming customer support by enhancing efficiency, reducing response times, and improving customer satisfaction. This demo session introduces the fundamentals of AI agents in customer service, exploring their key capabilities, implementation strategies, and best practices. Whether you're looking to automate inquiries, streamline workflows, or provide 24/7 support, this demo session will help you get started with integrating AI agents into your customer support operations.