Ashish Vujjeni
Strategy Lead
Ashish Vujjeni is part of IT Customer Experiences Team for over two years. Ashish leads Research and Insights team with a focus on early NowOnNow CSM product adoption, use analytics to drive insights, drive innovation using Now ecosystem and produce thought leadership. His passion lies in driving cutting edge and innovative technologies to drive business transformation.
Recent News
View all
Now on Now: Delivering ridiculously simple customer service & experiences at scale
KW
Conference Sessions
Now on Now: Delivering ridiculously simple customer service & experiences at scale
SES1517-K23
<p>With a 99% renewal rate and a 26% increase in subscription revenue, the demand for world-class customer support is exploding. In this session, we’ll share how we’re responding by maximizing the value of our own product, ServiceNow® CSM. Learn how Now Support is unlocking new capabilities, with fewer customizations and less engineering time. Get a glimpse into how we’re developing automations to work smarter, not harder. The result? A faster time to market, better customer experiences, and a 9.1 CSAT. We’ll share our crawl, walk, run, then fly approach as we run the race to drive value faster.</p>
Now on Now: How we drive customer success with ServiceNow CRM
SES2428
Discover how we use the Now Platform and ServiceNow CRM products to enhance the post-sales customer journey and transform customer success. We’ll explore how we’ve transformed customer success delivery, training, and efficiency while increasing net revenue retention (NRR).