Improve service delivery and IT productivity with DEX and AI automation

SPN1679

<p>AI is a dominating force in the current market but according to new research 70% of IT departments have not introduced more automation workflow and AI technologies since 2020. How can IT teams get DEX and AI Automation off the bench and delivering results? Join this session to learn actionable ways IT can implement DEX with AI Automation to make the most out of their service delivery. Hear success stories introducing the “flow state” IT needs to repurpose hours spent on recurring and complex issues to optimize resources, save costs, and improve outcomes.</p>

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The US Bank employee support experience: Employee Center Pro and Virtual Agent

SES1842-K23

<p>U.S. Bank recently went live with EC Pro portal for technology and integrated Virtual Agent with MS Teams in order to drive self-service automation that did not previously exist. The company focused on the top call drivers into the Service Desk to automate the top problems. Employees can now access automation from Employee Center or access from Teams/Teams Mobile for support anywhere, anytime. In the first week, adoption increased by over 50% for our portal, went from 34k VA interactions in Jan to over 103k in just a week after launch, and automations triggered 1.4k times.</p>

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