JF
Recent News
View all
Using the ServiceNow Integration with Microsoft Teams and Microsoft 365, and having issues setting up Microsoft Teams calls to be triggered from ServiceNow? Here are some troubleshooting tips. Plea...
Troubleshooting MS Teams Integration with Notify Connector
Import
·
over 1 year
www.servicenow.com
cache
After talking to our customers about their ITSM experience, one common theme continuously came up. How do we help our employees become more efficient while maintaining an exceptional user experienc...
Now Assist for ITSM: How GenAI Has Transformed ITSM
Import
·
almost 2 years
www.servicenow.com
cache
We are thrilled to announce another exciting release for ServiceNow for Microsoft Teams and Microsoft 365 will cover enhancements for Employee Center, Employee Center Pro, SharePoint Online Search ...
Washingtong DC / February 2024 StoreEnhancements to ServiceNow for Microsoft Teams and Microsoft 365
Import
·
almost 2 years
www.servicenow.com
cache
Got questions about Integration Hub (IH) transactions used when you integrate ServiceNow with Microsoft Teams and M365? See this document for the latest details.
ServiceNow for Microsoft 365 Integration Transaction FAQ
Import
·
about 2 years
www.servicenow.com
cache
[Partner Essentials: ServiceNow for Microsoft 365 Implementers](https://nowlearning.servicenow.com/lxp/en/general/partner-essentials-servicenow-for-microsoft-365-implementers?id=learning%5Fpath%5Fp...
Microsoft Teams and Microsoft 365 Integration Resources
Import
·
about 2 years
www.servicenow.com
cache
One of the coolest, most employee-centric features in the August 2023 release is the availability of Employee Center in Microsoft Outlook and the M365 app. This articles shares some troubleshooting...
View Employee Center in Microsoft Outlook and the M365 App
Import
·
over 2 years
www.servicenow.com
cache
ServiceNow is excited to announce ServiceNow for Microsoft 365 replaces ServiceNow for Microsoft Teams! Read on for more on the latest efficiency-driving, cost saving enhancements to ServiceNow for...
August 2023 ServiceNow for Microsoft 365 Store Release - Generally Available!
Import
·
over 2 years
www.servicenow.com
cache
ServiceNow is excited to share the latest enhancements to ServiceNow for Microsoft Teams in May 2023, which is available for customers to install. This article summarizes key new capabilities and f...
May 2023 ServiceNow for Microsoft Teams Store Release - Generally Available
Import
·
almost 3 years
www.servicenow.com
cache
Utah Release and February 2023 Enhancements to ServiceNow for Microsoft Teams
Import
·
almost 3 years
www.servicenow.com
Conference Sessions
K26
ServiceNow Voice With NowAssist: Deflecting Calls and Saving 20% of Agent’s Time
SES6394
We’ve expanded our IT virtual agent to the phone with ServiceNow Voice, Now Assist, and the AI Agent Voice Orchestrator. The portal virtual can’t help locked-out staff, users with connectivity issues, or simply those who will always call. The voice agent answers common needs and uses our existing AI tools for statuses, resets, and simple fixes—deflecting more calls. When a person is needed, handoffs are faster. Result: secure experiences and a 20% drop in call time— opening a new frontier for phone self-service.