If you're just starting your Now Assist for ITSM journey, then you've come to the right place! This guide shares a quick overview and will help you get up to speed on activating and realizing value from Now Assist for ITSM. Keep checking this article; it will be updated as our products evolve over time.

Contents

• Now Assist for ITSM Overview
• Getting Started
• Demos and Other Helpful Resources

Now Assist for ITSM Overview

Now Assist for ITSM is our generative AI-powered application that enhances our existing industry-leading AI capabilities – which in combination, elevate the employee experience and accelerate productivity within IT to the next level. Fundamentally with Generative AI, we are able to improve our ability to understand user intent, synthesize knowledge from the data on the Now Platform, and generate contextualized responses. We’re incorporating Generative AI at the platform level and applying it to use cases across IT from enhanced self-service search to incident summaries and resolution notes generation. Now Assist for ITSM provides context and streamlines work allowing IT staff to spend more time resolving complex issues. What's more, Now Assist turn-key activation drives ROI from day 1!

Current functionality of Now Assist for IT Service Management includes:

• Summarize a Chat
• Summarize an Incident
• Generate Resolution Notes for an Incident
• Summarize an Incident
• Knowledge Article Generation
• Request the Generative AI capabilities via the Now Assist Panel

Read the Getting Started section for details on how to access these features. And for more on Now Assist, please review How GenAI Has Transformed ITSM and Now Assist for ITSM Capabilities Overview.

Now Assist for ITSM Benefits:

• Increased Self-Service
• Reduced MTTR
• Improved Service Quality
• Better Experience
• Low Total Cost of Ownership

Getting Started

Now Assist for ITSM requires an ITSM Pro+ or Enterprise+ subscription. These offerings include Now Assist in AI Search and Now Assist in Virtual Agent, which supercharge self-service_._ If you do not already have one of these licenses, please work with your ServiceNow account team.

When you are ready, we recommend starting with these steps:

Demos and Other Helpful Resources

If you are new to ServiceNow, we also strongly recommend that you take this very short Get Started with the Now Platform course to learn platform basics. If you want a deeper dive into using the Now Platform, a longer ServiceNow Fundamentals course is also available