Jeanette Fuccella
Sr. Staff UX Researcher
Jeanette is a Sr Staff UX Researcher focused on improving ServiceNow's Developer Experiences. She has two decades of experience leading research and research operations teams at IBM, Pendo, and LexisNexis. She's worked at large enterprise companies, startups, nonprofits, and government. Jeanette's is passionate about unlocking insights from triangulating across qualitative and quantitative data to drive empathy, product strategy, and ultimately impact... for her team, her organization, and for her customers.
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Unveiling Insights! Exclusive Peek Inside the ServiceNow Community
JL
Conference Sessions
Unveiling Insights! Exclusive Peek Inside the ServiceNow Community
CCA3064
<p>Discover the insights unearthed from the 2024 Annual ServiceNow® survey, a comprehensive exploration into the state of our ServiceNow Community. Delve into the investigation of industry benchmarks, team composition, career trajectories, tool utilization, and skill sets. Through thorough analysis of responses spanning a diverse spectrum of Now Platform® users, gain valuable insights into the prevailing trends, challenges, and opportunities within the dynamic tech landscape. Don't miss this session as we unpack the implications of these findings for individual developers, teams, and organizations navigating the ever-evolving realm of software development.</p>
Experience mapping for non-UXers
SES3005
<p>Interested in understanding and improving the experience for end users but don't have the resources to conduct a formal journey mapping research project? Learn how to leverage existing knowledge about end users to surface insights into user journeys, pain points, and opportunities for improvement. Gain practical skills to help craft exceptional user experiences and provide measurable business value.</p>
Experience Mapping for non-UXers
SES3343
Interested in understanding and improving the experience for your end users but don't have the resources to conduct a formal journey mapping research project? Learn how to leverage existing knowledge about your end users to surface insights into user journeys, pain points, and opportunities for improvement. Gain practical skills to help you craft exceptional user experiences and provide measurable business value.