Jason Wang
Vice President, Engineering
As Senior Director of Engineering at ServiceNow, Jason leads a team that develops software and large-scale customer facing digital solutions. He and his team developed ServiceNow Impact, Now Learning, Now Support, and more. He's passionate about software development, with 20+ years of architecture design, development, quality control, and release management experience. In his previous role at ServiceNow, Jason led the internal implementation of our own technology workflows within our Digital Technology organization, all on the Now Platform.
Recent News
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Now on Now: Deliver delightful end-to-end customer workflows
Building consumer-grade experiences on Service Portal, Now Platform
Building consumer-grade experiences on Service Portal, Now Platform
Now on Now: How we build ServiceNow's digital businesses on the Now Platform
Conference Sessions
Now on Now: Deliver delightful end-to-end customer workflows
SES1383
<p>Our 8,100+ global enterprise customers include approximately 85% of the Fortune 500, and our 99% renewal rate is unmatched in the cloud tech space. How did <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;"><span style="">ServiceNow®</span></span></span></span> do it? A world-class platform, powerful products, and frictionless customer experiences. In this session, we’ll focus on the later – how we’re delivering consumer-grade digital experiences to 1M+ monthly users to drive long-term loyalty and improve the bottom line. Come learn about our end-to-end approach, from how we use portals, GenAI, and AI search on the front-end to how we utilize workspaces and microservices behind the scenes.</p>
Now on Now: How we build ServiceNow's digital businesses on the Now Platform
SES1502-K23
<p>At ServiceNow®, we build workflows to help people get their work done. But did you know we also build digital businesses and maximize digital revenues on top of our very own Now Platform<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span>? In this session, hear about the massive opportunity and benefits we realized building out new business models and revenue streams on the platform. We’ll walk you through how we did it: Our experiences, successes, and the challenges we overcame developing Now Support, ServiceNow Impact, and Now Learning. See how we generate top-line revenue (not just bottom-line operational efficiency) using ServiceNow. </p>
360 Exchange: How to successfully implement and roll out Customer Service Management
SES3177
Ready to start transforming your customer service capabilities with ServiceNow? Join us as we discuss proven implementation and rollout strategies, giving you high-value insights into how to successfully deploy Customer Service Management (CSM) in your organization. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Now on Now: AI-powered end-to-end customer experiences
SES2403
One million customers rely on our digital properties every month, so delivering the best possible experience is crucial. Join us to discover how we’re using the Now Platform to simplify the customer journey by unifying experiences into a single front door and streamlining interactions across support, sales, and services. See how automation, GenAI, and AI agents are transforming customer experiences and driving business success, making it easier for customers to get what they need, whether self-servicing or working with our teams.