As digital businesses increase across the enterprise, it's imperative to focus and improve the core aspects of usability, scalability, interactivity, and reliability on the ServiceNow platform to support a digital-first strategy.

If you are a platform owner or admin using the Now Platform every day, you will want to check out this [white paper, Leading Practices to Build Consumer-Grade Experiences on the Now Platform, ](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/now-on-now-leading-practices-to-build-consumer-grade-experience-on-the-now-platform.pdf)which outlines the technical capabilities and leading best practices used by our internal ServiceNow engineering teams to deliver user-friendly, consumer-grade experiences to our customers and employees.