Real transformation doesn’t add features—it changes the operating model. In the final blog of this series, I dive into what it means to stop delivering projects and start delivering platforms. ...

Transformation doesn’t start with AI. It starts with imagination.Once you’ve cleaned up the chaos, you earn the right to think bigger. Innovation is where you start solving new problems—not just ...

Want to do more with ServiceNow? Start by doing less. Most of the pain in platforms isn’t about vision—it’s about noise. Too many tickets. Too many forms. Too many things duct-taped together. ...

We digitised. We didn’t transform. That quote from the ServiceNow AI Summit hit hard—because it’s true for so many orgs. We replaced paper with forms. Emails with workflows. But most of us didn...

After 15 years working hands-on with ServiceNow implementations, I’ve seen many projects stumble over the same avoidable hurdles. In this blog, I share five common pitfalls, real-world examples fro...

Finding real use cases for Generative AI in ServiceNow can be tough—especially if you’re trying to justify the cost. In this post, I share a small but impactful example, plus a simple checklist to ...