Leveraging CSM for a 360 degree client view

SES2415-K23

<p>Learn how Adobe is transforming its Managed Services support business by merging customer data from 8+ system via CSM for the creation of a scalable, easy-to-use customer management solution that will support robust business growth while reducing overall labor COGS. Proactive Case Management coupled with timely customer health scores, event calendaring, Go-live readiness, adoption of advisory services along with many other capabilities enables Adobe to provide best in class customer support.</p>

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How Adobe unifies the Employee Experience with its "Infuse Design" methodology

SES2412-K23

<p>Adobe is unifying experiences for its ~30,000 employees with a modern, employee experience portal. In order to deliver a best-in-class experience, Adobe uses its branded "Infuse" design methodology that runs through various stages of discovery, define, design, and deliver. Join this session to hear how Adobe is using Infuse to implement an intuitive, personalized Employee Center.</p>

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