Leveraging CSM for a 360 degree client view

SES2415-K23

<p>Learn how Adobe is transforming its Managed Services support business by merging customer data from 8+ system via CSM for the creation of a scalable, easy-to-use customer management solution that will support robust business growth while reducing overall labor COGS. Proactive Case Management coupled with timely customer health scores, event calendaring, Go-live readiness, adoption of advisory services along with many other capabilities enables Adobe to provide best in class customer support.</p>

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