Giu Vicente
Director, Product Design
Giu Vicente is a design leader with 13+ years of experience in enterprise software/platform design. For 4 years, he has led Platform Analytics at ServiceNow, providing actionable insights that drive productivity. Giu's focus on data-driven design empowers users to make informed decisions and achieve their goals efficiently. Let Giu help you optimize workflows, improve analytics, and enhance overall platform experience with user-centered design and data-driven insights.
Recent News
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Designing with Data - Understanding your users to drive impact [ Knowledge 25 Recap ]
New article articles in ServiceNow Community
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9 months
Ask the Experts: Five steps to visual happiness: Better data visual storytelling in ServiceNow
UX Presentation: Using platform analytics to communicate clear and engaging insights
PC
Knowledge 23: Continue bringing insights via Platform Analytics
Conference Sessions
Ask the Experts: Five steps to visual happiness: Better data visual storytelling in ServiceNow
CCE1718-K23
<p>Join this session to learn how to drive your users from just consuming data, to information, to meaningful insights and eventually better business decision-making and actions. This session is less about the actual tools, but more about the fundamental steps you should follow, the information to gather, and best practices you can apply to be able to do the best visual storytelling. You can apply this everywhere, but yes, we WILL show you how to apply this within our ServiceNow®<span style="font-size: 12.0pt;">®</span> platform using Next Experience's new dashboards and visualizations powered by reporting and Performance Analytics.</p>
UX Presentation: Using platform analytics to communicate clear and engaging insights
ACT2504-K23
<p>If you're looking to effectively communicate insights from your analytics platform, join this leading practices session and discover how to present your findings in a clear, concise, and engaging manner. You will connect these practices to the latest techniques the ServiceNow<span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;">®</span></span> platform has available. You will learn from ServiceNow's experience experts on the Platform Analytics Leading Practices team to guide your dashboard design so they deliver visual stories to maximize insights related to specific goals and objectives.</p>
Data informed design: How to make decisions while understanding your users
SES3330
Join us for an engaging session on Design & Data, where you'll learn to make data-driven decisions using the User Experience Analytics tool. Discover how to leverage user behaviors, completion rates, and engagement metrics to enhance your platform's performance. Through hands-on activities, you'll master interpreting analytics, creating custom dashboards, and implementing actionable changes. For data analysts, team managers, product managers, and researchers.