This blog is a deep dive into the new features for the Nov 3, 2022, release of the WSD Store Apps. For a summarized list of enhancements and features, please see: ['What's New in November Quarterly Store Release for Workplace Service Delivery?'](https://www.servicenow.com/community/wsd-blog/what-s-new-in-november-quarterly-store-release-for-workplace/ba-p/2373339).

Please note that this is not an exhaustive list. For full details, refer to the Product documentation and release notes on the ServiceNow store.

**New features:**

* **Space Management**
* Workplace Central Workspace
* Scenario Planning and Space Optimization
* Building Owners and Managers Association (BOMA) Space Classifications
* **Health and Safety Incident Management**
* Health and Safety Incident & Observation logging
* Health and Safety Workspace
* Injury and Illness logging
* Health and Safety Incident & Investigation Workbench

**Enhanced features:**

* **Indoor Mapping**
* _Enhanced floorplan importing and configuration_
* AutoCAD configuration suggestions/templates when importing multiple floor plans
* Ability to copy direction graphs from one floor to another
* Ability to parse more complex CAD files
* _Mapping admin experience_
* Display direction information to detect errors
* Preview maps before publishing them to WSD
* Key Board shortcuts to facilitate map configuration
* Enhancements to the view editor
* **Reservation Management**
* Ability to make a reservation for spaces from different buildings
* Auto-resolve conflicts in recurring reservations
* Ability to find an alternative space/time in case of a conflicted recurring reservation

**Space Management**

Workplace Central

**Persona:** Space Planners with the sn\_wsd\_central.workspace\_user or sn\_wsd\_spcmgmt.space\_planner roles.

**Plugins:** Workplace Central (sn\_wsd\_central), Workplace Space Management (sn\_wsd\_spcmgmt)

**Pre-requisite:** Workplace Indoor Mapping (sn\_wsd\_indoor\_map) with configured maps

Workplace Central is the new workspace that provides Space Planners with a central spot to view and manage space allocations, and conduct space optimization and scenario planning from a visual interface. This feature requires the Workplace Space Management and Workplace Indoor Mapping plugins to be installed. Configuration of Floor plans using Indoor Mapping is a pre-requisite for Space Management.

Scenario Planning and Space Optimization

Space Planners can create one or multiple scenarios to manage and allocate spaces within a building. A Scenario is a copy of a building with its floors and space and user assignments, which allow space managers to view unallocated spaces and modify the allocations without impacting the published building in production. Scenarios allow space planners to view and modify the allocations in a stack view, for all floors in the building together, or a floor view, to narrow in on a specific floor. Once a Scenario is deemed optimal by the space planner, they can publish them for other Space planners to review, and Deploy them to generate Move cases for employees who have been re-assigned spaces.

**New Scenario form:**

**Active Scenarios:**

****

**Stack Plans**

Within Workplace Central, Space planners can visualize how spaces are allocated within each floor of a specified building based on their assigned Cost Centers or Departments. They can also build scenarios from a stack view, or a building to better optimize and assign spaces.

**Stack Plan View:**

**Floor Map view**

Space Planners can also leverage the interactive floor map view within a floor to easily identify unassigned and flexible spaces. They can also assign users directly, change a space's assignment type and view details of each space by directly selecting the space on the floor.

Additionally, in the Scenario mode, space planners can also make department or cost center allocation changes for one or more spaces directly from the floor map view.

**Floor Map View (scenario mode):**

Building Owners and Managers Association (BOMA) Space Classifications

BOMA provides an industry standard way to classify and measure spaces. Space Planners can now map BOMA classifications to WSD Space types.

A new table called BOMA Types (sn\_wsd\_core\_boma\_type) is now available to store BOMA Classifications which can be mapped to WSD space types, via a new "BOMA type" (boma\_type) field on the WSD Space table. This field is also visible on a Space record form.

**BOMA Types Table:**

**WSD Space Types mapped to BOMA Types:**

**WSD Space Record (Space Management View):**

Space Planners can also populate space measurements based on BOMA types within the Space table.

For more information regarding Space Planning, please refer to the [docs site here](https://docs.servicenow.com/en-US/bundle/tokyo-employee-service-management/page/product/workplace-central/concept/scenario-planning.html).

**Health and Safety Incident Management**

Health and Safety Incident & Observation logging

**Persona:** Employees with sn\_ohs\_im.requestor (health and safety requester) role.

**Plugins required:** Health and Safety Incident Management (sn\_ohs\_im)

**Note:** This release introduces the new ServiceNow®Health and Safety package in a controlled Go-to-Market capacity. Please contact your account team or sales rep if you are interested to learn more about this package.

Employees can report a Health and Safety Incident or Observation via the Employee Center on both desktop and mobile via Record Producers and Virtual Agent.

**Employee Center Health and Safety Category:**

**Report Health and Safety Incident Record Producer:**

**Report Health and Safety Observation Record Producer:**

Health and Safety Workspace

**Persona:** Users with the sn\_ohs\_im.agent (safety agent) and sn\_ohs\_im.manager (safety manager) roles.

New Health and Safety Workspace allows safety agents and managers to view active incidents, observations, actions, and investigations, along with key metrics and to-dos from a new Health and Safety Workspace.

**Health and Safety Workspace:**

Injury and Illness logging

**Persona:** Users with the sn\_ohs\_im.agent (safety agent) and sn\_ohs\_im.manager (safety manager) roles.

Safety agents are able to create an Injury and Illness Report from a reported Incident to indicate additional details such as the location and severity of the bodily injuries, the time of the event, and the objects causing the injuries.

**Injury and Illness Report:**

Health and Safety Incident & Investigation Workbench

**Persona:** Users with the sn\_ohs\_im.agent (safety agent) and sn\_ohs\_im.manager (safety manager) roles.

Thorough Investigations can be completed for Health and Safety Incidents and can include Findings, Sequence of Events, Actions, People involved, and conduct a Root Cause Analysis from a single location.

**Investigations Workbench:**

Indoor Mapping
Enhanced floorplan importing and configuration

**AutoCAD configuration suggestions/templates when importing multiple floor plans**

(Persona: Map Admin)

Once a CAD file has been loaded into the Map Studio and configuration around layers, layer types, and points of interest is made, the system will automatically apply the same configurations to subsequent floors that are imported.

This feature will be helpful to speed up configurations of buildings with multiple floors where all the CAD files have similar layers: If the CAD layers within the subsequent files have the same names as the layers within the initial file, then layers, layer types, and points of interest will be autocompleted with the same values as the initial imported file.

**Ability to copy direction graphs from one floor to another**

(Persona: Map Admin)

Admins can now copy directions from one floor to another - all segments and connectors will be copied over. This feature will speed up mapping directions where several floors have the same layout, and hence we can reuse directions defined for a previous floor.

Note: If a building has identical floor layouts across floors (say floor 1, 2, 3) and we want to replicate directions from one floor to another, admins should copy directions from floor 1 to floor 2 and then continue by copying floor 2 to floor 3\. This will ensure all connectors are linked between all floors.

**Navigation:** Map Studio > Manage Directions

**Ability to parse more complex CAD files**

(Persona: Map Admin)

There are improvements made to parsing capabilities for CAD files. This will allow the ingestion of more complex floorplans that contain additional levels of detail within each layer. It is still strongly recommended to continue to simplify floor plans and remove details that are not required.

Mapping admin experience
**Display direction information to detect errors**

(Persona: Map Admin)

Indoor Mapping admins can now visualize how all directions segments are linked to spaces and connectors to be able to adjust if needed without having to test directions individually in the location directory.

Green lines will be displayed on your map to indicate the entrance and connectors link. This will ensure all connectors are linked between all floors. Admins can make edits to redirect the user to the exact entrance of a room rather than have the direction graph select the shortest route and have the user directed through a wall.

**Navigation:** Map Studio > Manage Directions

**Preview maps before publishing them to WSD**

(Persona: Map Admin)

Mapping admins can preview the map before pushing the data to WSD: they can search for specific points of interest and test the wayfinding feature to make sure the map is working as expected before adding it to the WSD configuration. This will save time and ensure the map admin can view Indoor maps from an end-user perspective.

**Navigation:** Map Studio > Preview (the button should appear next to the view editor on the campus’ main page)

**Key Board shortcuts to facilitate map configuration**

(Persona: Map Admin)Mapping admins can now use the below keyboard shortcuts to speed up the process of loading and configuring an Indoor map.

**Note:** Use the Control key, instead of Command, for Windows machines.