LEAPing the Rewards of Automation With AI

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AI is Redefining IT Operations. This session explores how Autonomous IT—powered by AIOps LEAP is revolutionizing operations by learning continuously from past incidents and operational data. Join leaders from Starbucks and NFP, alongside our product innovation team, as they share how AI-driven insight and contextual automation are changing the way businesses identify automation candidates. Together, we’ll showcase real examples of how AI models surface repeat incident patterns, automatically map them to automation opportunities, and help teams build a self-improving IT ecosystem.

Drive ServiceOps excellence through ServiceNow DEX

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NFP was seeking to better understand its employees' experience with company-provided devices and applications, and to proactively identify and resolve issues before they escalate into IT tickets. With ServiceNow® Digital End-User Experience (DEX), NFP can collect and process real-time data from employee devices and applications, minimizing downtime and optimizing organizational efficiency. The session will cover our DEX implementation and the company's plans to drive proactivity across service operations & service management teams.

Panel: Fueling AI Success: Automating CMDB Accuracy with ITOM Visibility

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Data is the fuel for AI success, and a trustworthy, accurate data foundation—your CMDB—is essential. ServiceNow ITOM Visibility solutions empower organizations to automate enterprise-wide visibility across their technology landscape. Join our panel session to discover how current customers Experian, News Corp, and NFP use ITOM Visibility to efficiently populate their CMDB and drive intelligent, machine-powered decision-making.