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Bring the power of playbooks to the people who need it most
Conference Sessions
Bring the power of playbooks to the people who need it most
CCL1270
Do you have a complex intake form that intimidates your users? Or a self-service process requiring specific input to reach the next stage? These are the perfect use cases for playbooks! You can also bring that step-by-step guided experience to users who only interact with Service Portals!, aka those who ned it most! Bring the ease of guided forms to users who aren't in full UIB Experiences. We will guide you through Playbook basics and best practices. Then you will get hands-on experience configuring and testing Playbooks to revamp an example application that is long overdue for a makeover.
When Security Patches Break Everything: The Query ACL Crisis We All Survived
CCB7588
Want to understand why platform security matters beyond just "best practices"? Join us for the inside story of why the May 2025 ServiceNow security patch was critical for maintaining security around sensitive data. Learn why query\_range/match ACLs matter, and why securing read access alone isn't enough. Learn how we investigated 40-75% ACL increases, developed a Security Attribute-based solution, and created reusable patterns for platform security. Walk away understanding the real risks in your instance and actionable strategies for protecting sensitive data at the query level.