Closing Remarks

Opening Remarks

MVPs tell all: Building expert reputation through community contributions

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<p>Learn from highly recognized & respected <span style="font-size: 12.0pt;"><span style="font-family: Calibri , sans-serif;"><span style="font-size: 11.0pt;">ServiceNow®</span></span></span> MVPs on what it takes to elevate community impact, reputation, and expertise by creating valuable content.</p>

Bring the power of playbooks to the people who need it most

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Do you have a complex intake form that intimidates your users? Or a self-service process requiring specific input to reach the next stage? These are the perfect use cases for playbooks! You can also bring that step-by-step guided experience to users who only interact with Service Portals!, aka those who ned it most! Bring the ease of guided forms to users who aren't in full UIB Experiences. We will guide you through Playbook basics and best practices. Then you will get hands-on experience configuring and testing Playbooks to revamp an example application that is long overdue for a makeover.

Lab: Process Automation Designer + Playbooks = Success

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Let Process Automation Designer and Playbooks hypercharge your productivity with intuitive interfaces! Walk through an existing process flow, driven via classic UI actions in a workspace, and transform it into a Playbook-driven journey. The result is a focused and engaging flow that handles complex use cases.

When Security Patches Break Everything: The Query ACL Crisis We All Survived

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Want to understand why platform security matters beyond just "best practices"? Join us for the inside story of why the May 2025 ServiceNow security patch was critical for maintaining security around sensitive data. Learn why query\_range/match ACLs matter, and why securing read access alone isn't enough. Learn how we investigated 40-75% ACL increases, developed a Security Attribute-based solution, and created reusable patterns for platform security. Walk away understanding the real risks in your instance and actionable strategies for protecting sensitive data at the query level.

Blueprints & breakpoints: Admins & Architects roundtable

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As a ServiceNow Admin or Architect, you play a critical role in the success of your ServiceNow Platform. But how do you balance scalability, performance, and governance while keeping up with evolving business needs? In this roundtable, connect with fellow Admins and Architects to share best practices, tackle common challenges, and discuss everything from instance health to development frameworks. Come ready to exchange insights, solve problems, and refine your approach to platform success!

ServiceNow MVP panel: Ask us anything!

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Ever wondered how to become a ServiceNow MVP? Here’s your chance! Join our panel of ServiceNow MVPs for an interactive Ask Me Anything session. Discover how the MVP program works, personal journeys to MVP status, challenges faced along the way, and our favorite features. Bring your curiosity and get the insights you need to take your first steps toward MVP recognition!