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Enabling Sidebar Chat in the Now Mobile
New article articles in ServiceNow Community
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10 months
What's New in Yokohama!
New article articles in ServiceNow Community
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11 months
Conference Sessions
Fast-Track to Value: Delivering ServiceNow AI Results in One Focused Workshop
LAB7885
In this hands-on lab, we’re going to take you from zero to getting real, hands-on AI results in ServiceNow. Basically, we’ll walk you through how to turn on, fine-tune, and use a variety of AI skills and workflows, such as summarization, email generation, and resolution plans. By the time we’re done, you’ll have what you need to start making a real impact. It’s all about leaving with practical know-how in just one focused workshop.
360 Exchange: Optimize the agent experience in ServiceNow
SES3551
Learn how to create seamless, intelligent, and efficient agent experiences. Join ServiceNow experts for an interactive discussion on optimizing the agent experience and increasing engagement by deploying ServiceNow capabilities such as Agent Chat, AWA, record page optimization, recommended actions, accessibility, and usage analytics. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Ask the Experts: Agent Chat and Advanced Work Assignments
CCE1352
Join us for an interactive Ask the Experts session focused on all things Agent Chat and Advanced Work Assignment! This is your chance to connect with top industry professionals and get answers to your burning questions. Whether you're looking to deepen your understanding, solve specific challenges, or explore advanced features, our experts are here to help. Bring your questions, ideas, and curiosity, and leave with valuable insights and practical solutions. Don't miss this opportunity to learn from the best and enhance your Agent Chat and Advanced Work Assignment skills!
Migrating to workspaces: Configuration, customization, and advanced techniques
LAB3367
ServiceNow workspaces offer a powerful, modern interface to enhance agent productivity and user experience. In this session, attendees will learn how to successfully migrate to workspaces. We’ll cover the most common configurations, best practices for tailoring workspaces to business needs, and explore advanced capabilities that unlock even greater efficiency. Whether you're just getting started or looking to optimize your implementation, this session will provide actionable insights and expert guidance to help you make the most of ServiceNow workspaces.