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Enabling Sidebar Chat in the Now Mobile

New article articles in ServiceNow Community · Apr 30, 2025 · article

# **Sidebar Chat with the Now Mobile App**

Have you ever wondered if Sidebar chat can be enabled on the Now Mobile app in order for your team members to have another way to communicate with one another? Please follow this PDF guide for screenshots on how to enable Sidebar chat in the Now Mobile app.

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### Prerequisites

Please see the necessary plugins and roles required for Sidebar in Now Mobile

**Requirements**

* Instance to be on at least the Xanadu release
* Store app: Omni experience standard feature set v5.2.7 or above
* Mobile app should be version 18.0.0 or above

View original source

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/enabling-sidebar-chat-in-the-now-mobile/ta-p/3251654