Dawood Khan Mohammed
Staff product owner, Conversational Inte
Dawood is a Technical Product Manager at ServiceNow, specializing in Virtual Agent technology within the Emerging Technology group. He has a strong background in Natural Language Processing (NLP) and Artificial Intelligence (AI), and excels in creating more human-like chatbot interactions. Dawood has been crucial in many milestone achievements at the company such as the recent GenAI integration with Virtual Agent. His expertise also includes building LLM-based solutions, assessing product features, and implementing them as part of the company’s customer zero team.
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Now on Now: The ultimate digital assistant for employee productivity
BR
Conference Sessions
Now on Now: The ultimate digital assistant for employee productivity
SES1386
<p>When companies hyperautomate with AI, they can help absorb up to 60-70% of employees' routine tasks. In this session, will share how ServiceNow® solutions like Virtual Agent, AI Search, and GenAI can create the foundation for next-generation capabilities that drive productivity. With interactive chats and step-by-step search results, see how we're using our own platform and applications to put AI to work — so we can get our employees what they need faster. </p>
Now on Now: How to get started with Virtual Agents
MTS3648
At ServiceNow, we leverage Virtual Agent to make platform workflows, service catalogs, and knowledge articles conversational—reducing the need for human-created topics. In this demo we explore how to configure Flow Designer actions, catalogs, knowledge articles, and content to create a conversation-first experience that enhances self-service with Virtual Agent.
Now on Now: How to get started with Virtual Agents #2
MTS3674
At ServiceNow, we leverage Virtual Agent to make platform workflows, service catalogs, and knowledge articles conversational—reducing the need for human-created topics. In this demo we explore how to configure Flow Designer actions, catalogs, knowledge articles, and content to create a conversation-first experience that enhances self-service with Virtual Agent.
Now on Now: Smarter, faster, better - Our Virtual Agent transformation
SES2442
For over seven years, our Virtual Agent has been at the forefront of enhancing the experience of our employees and customers. But we’re not just keeping up—we’re redefining the game. With Generative AI and the power of AI Agents, we’re revolutionizing how enterprises move beyond traditional chatbots to deliver smarter, more intuitive AI interactions. Join us to explore how our Virtual Agent drives efficiency, transforms workflows, and makes everyday tasks seamless for our employees. Don’t miss this opportunity to see AI innovation in action!