Daniel Sutoyo
Director of Product Management, Platform
Daniel Sutoyo has been with ServiceNow for over four years and leads our User Experience Analytics product. His work centers on enabling individuals, teams, and companies to become more data driven. Outside of the analytics domain, he is passionate about learning and development. He advocates for mentoring initiatives, skills development, and programs that fosters professional growth of product managers.
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From analytics to insights with User Experience Analytics
JC
Conference Sessions
From analytics to insights with User Experience Analytics
LAB1755
Join this hands on lab for a deep dive into User Experience Analytics. Learn how to measure your application's usage, user adoption, and engagement. Supported applications include experiences from Next Experience, Service Portal, ServiceNow® mobile, and Virtual Agent. This session will cover how to approach your usage analytics and discover insights on users' behaviors and experience. Insights gathered can help you identify opportunities, optimize your implementation, and benchmark your progress across different channels of the Now Platform®.
Mastering UX analytics: Drive insights with custom events
CCB1387
Discover how to enhance your application's insights by adding custom UX Analytics events across various ServiceNow UI experiences, including Next Experience, Core UI, and Service Portal. This session will guide you through the process of implementing tailored analytics to better understand and optimize user behavior.