Christopher Brown
Technology Global Offering Lead
Chris is focused on modernizing I.T./Security Operations & Service Management using ServiceNow ITOM & SecOps suite. He works to infuse automation with human ingenuity and is an innovator with a creative mindset; driven by the "Art of the Possible". Chris is also a change agent with a solid understanding of team, business & culture development with global business and academic experience, from inception to industrialization.
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Using enterprise asset management to drive business optimization and cost savings
TM
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Conference Sessions
Readiness & at scale: Elevating IT for the AI era
SPN1615
<p>Gen AI is here to stay, but leveraging this fast-moving technology can be tricky – especially when navigating how to start, prioritize and scale. The first step? Ensuring the data foundation supports the ability to leverage the full value of the ServiceNow® platform and AI investments. Join this session for practical insights to help move from experimentation to scaled implementation leveraging Discovery, Identification and Reconciliation Engine (IRE) & the Common Service Data Model (CSDM) that supports the use of multiple foundation models and future-proofs organizations from model changes.</p>
Using enterprise asset management to drive business optimization and cost savings
SPN3028-K23
<p>Efficiently managing enterprise assets is fundamental to driving business optimization, cost savings, and risk mitigation. Yet many organizations are challenged with redundant point systems and siloed processes that limit asset visibility and compromise data quality. ServiceNow®, Accenture, and Amgen discuss how to transform from decentralized asset management to a data-harmonized, automated enterprise asset management platform. Learn how using this approach can deliver potential cost savings of 15–20% to achieve a self-funding transformation that returns long-term operational value.</p>
Accelerating AIops-driven modernization in infrastructure services
SPN2363
In today's IT landscape organizations are modernizing their infrastructure to stay competitive. This session addresses the integration of legacy systems with cloud-native applications and the optimization of workflows. We'll introduce a modular architecture and explore how AIOps, powered by agentic AI, can inspire smarter workflows, boosting productivity and efficiency while ensuring seamless integration and continuous improvement. Practical methods for measuring success and ROI will also be discussed. Join us to discover how AIOps, enhanced by agentic AI, can transform your IT infrastructure.