From Noise to Knowledge: Using ITOM To Power AIOps and Improve Operations

SES6474

You’ve heard the promise of AIOps to reduce noise and improve efficiency, but how do you deliver tangible results without complex customizations? At Accenture, we are achieving true incident noise reduction—by over 80%—and accelerating MTTR using the out-of-the-box capabilities of ServiceNow ITOM. We will showcase how we leverage ServiceNow's native intelligence to: Eliminate Alert Noise, Enable Auto-Remediation & Automate Incident Enrichment Discover how a strategic approach to OOB ITOM is not just a foundation for AIOps, but a powerful engine for operational transformation.

Readiness & at scale: Elevating IT for the AI era

SPN1615

<p>Gen AI is here to stay, but leveraging this fast-moving technology can be tricky – especially when navigating how to start, prioritize and scale. The first step? Ensuring the data foundation supports the ability to leverage the full value of the ServiceNow® platform and AI investments. Join this session for practical insights to help move from experimentation to scaled implementation leveraging Discovery, Identification and Reconciliation Engine (IRE) & the Common Service Data Model (CSDM) that supports the use of multiple foundation models and future-proofs organizations from model changes.</p>