Brian Lomeli
SVP, Customer Service & Support
Brian Lomeli is the Senior Vice President of ServiceNow’s Customer Service and Support (CSS) organization. Brian leads a global team of 1700+ to provide world class customer service to users of the Now platform and products. Since taking on the lead of CSS in 2022, he has accelerated the team’s growth while improving productivity and customer satisfaction. In his 30-year career in the industry, spanning companies such as IBM, Intuit, and Visa, Brian drives success by investing in people, leveraging technology to gain efficiencies, and building a culture of accountability and trust.
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Beyond the Hype: An interactive discussion on GenAI’s impact for tech providers
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Conference Sessions
Beyond the Hype: An interactive discussion on GenAI’s impact for tech providers
SES1499
<p>Generative AI has the potential to transform work, reinvent customer experiences, and accelerate anything-as-a-service growth, but where should technology providers start? Join ServiceNow® experts and industry leaders for a thought-provoking panel discussion about best practices for thriving in the age of generative AI and maximizing business value.</p> <p>Key topics:</p> <p>• Aligning GenAI with your business growth strategy</p> <p>• Organizational readiness and governance models for GenAI</p> <p>• GenAI adoption success stories with value metrics</p> <p>• Getting started with GenAI and how to properly prepare</p>
Now on Now: Hear our leaders share real-world lessons learned on our AI journey
SES2429
ServiceNow unifies data, workflows, governance, & AI agents in a single AI platform to tackle complex enterprise challenges with a consumer-grade UX. Hear lessons learned from four senior leaders who use our AI-powered platform to navigate real enterprise challenges. Find out what’s worked, what surprised us, and how we course correct. See autonomous IT Agents prioritize and act in real-time, and what it takes to unlock faster value. We’ll explore our evolving use of Workflow Data Fabric to connect data across silos securely. Get practical insights from the front lines of AI transformation.