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AEMC - Crafting magic in Citizen Development governance
3 defining fundamentals to kick-start your citizen development journey
PvR
ACL's counter part: The new friend AKA Data Filtration
From local to global: Build your global presence with the ServiceNow Community
App Engine Studio : App Collaboration in Rome Release
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over 4 years
Event Management : Event Rule Components and their Usage
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over 4 years
Event Management : Part 2 of Event Rules for CI Binding – Application/Database CI’s
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over 4 years
Event Management : Part 1 of Event Rules for CI Binding – Hardware CI’s
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over 4 years
Conference Sessions
007 A bond strategy to enable citizen development
CCB1118-K22
## Transcript X-TIMESTAMP-MAP=LOCAL:00:00:00.000,MPEGTS:0 [MUSIC PLAYING] Hello, everyone. Welcome to Knowledge 2022. You're watching a brief session titled 007, A Bond Strategy for Citizen Development. In this brief session, we will give you an eagle-eye view of citizenship development methodology. By the end of the session, our main aim is to push the idea that is innovation is not invention. Also, improvement or automation of current processes has better return on investment. I am Ashutosh Munot. I am a certified ServiceNow Technical Architect and two times Dev MVP, four times Community MVP. Currently, I'm working with an end group in Netherlands as a ServiceNow architect. I'm accompanied by another Dev MVP and a good friend of mine. Dhruv, please introduce yourself. Hi, everyone. My name is Dhruv Gupta. And as Ashutosh mentioned, I am also a ServiceNow Developer MVP. And I currently work as a ServiceNow Architect at Accenture. We are pretty excited for two decisions, so let's start with the agenda. So today, we'll begin with an exploration of citizen development. What is it? Why use it? What are the advantages of using it on the platform of platforms that is ServiceNow for citizen development. Once you are settled with the theoretical aspect of the program, then we'll share our experiences, the challenges we faced, and most importantly, the mitigation strategy along with some key learnings. And finally, there are resources you can utilize along the journey of your citizen development program. So if that sounds interesting, Ashutosh, please guide us through why citizen development is important. Oh, that's a very broad question. And every new initiative starts with a problem, so let's start with the problem. I will summarize this with some numbers. Basically, need for citizen development can be broken into two things-- business challenges and IT challenges. Let's first read the mind of business leaders. As per the research by Mendix, it says 50% of business feel that they are unable to meet their key strategic goals. And then, almost same amount of business leaders find it hard to grab the opportunity of cost reduction, or I should say, scope of improvements. And the usual culprit behind this are IT challenges. Let's see not-so-shocking numbers. When we say not-so-shocking numbers, that means we have experienced this personally, where 77% of tech leaders think that they are struggling because the pipeline is too huge, and stakeholders tend to go away from the requirement over the period of the time. And to cater to those needs, we end up having external parties for our rescue so that they can help us to reduce the pipeline. If you see, 77% of business leaders think that it's very hard in today's era to reduce the cost because of the huge pipeline. Hence, it is very hard to neglect also. These are my thoughts. What do you think, Dhruv? Definitely, these numbers are not shocking for me as well. The reason that I want to highlight is that we always tend to ignore our internal resources who can be a better fit in our IT ecosystem because they're aware of the ecosystem. They know the ecosystem. They know the actual crux of the problem. B, they tend to be less costly-- I should say that-- than if you go for a specialist role. For some domains, you need specialization but not for all. You can cross-train or develop the culture of citizen development. That was an interesting point, Dhruv. So please tell us what exactly citizen development is all about. Sure, man. Citizen development is a business process that encourages non-IT trained employees to become software developers using, how should I say this, IT sanctioned low-code/no-code platform to create business applications. This approach to software development enable employees despite their lack of formal education in coding to become citizen developers. That was the official definition. But in layman's terms, citizen development is basically a process of identifying your citizen developers that can optimize and solve bottlenecks for you using a local platform. So Ashutosh, I know you have an experience on identifying citizen developers, so tell us who is a good citizen developer as per your. Oh, a citizen developer can be anyone within the organization-- a non-developer or a non-IT guy. So basically, our stakeholders can be also citizen developers who can tap into low-code platform to build a specific business application. Since they are facing problems on day-to-day basis, their response is more agile towards the problem, and they can build the app quickly, and they are very quick to the dynamic business landscape. So citizen developers are different from traditional developers. How? You can see on the screen, there are some differences between both developers. So I would say, citizen developers are empowered business users who create new or change existing business applications without the need to involve IT department. So please take a pause and read this slide for a minute so that you understand the difference between citizen developer and the traditional developer. Thanks. Dhruv, you have been an advocate for ServiceNow, especially for citizen development. Why is that so? Please tell us. Yeah, man, I have been recommending ServiceNow, especially for citizen developer and because ServiceNow has literally almost everything that you need for developing an app that run a low-code/no-code approach. And it is scalable. And you can go and ask for your compliances as well-- what else you want. I can talk about this whole day. But in the interest of time, I'll just highlight a few capabilities but the platform has made most of. To begin with, first one is your Flow Designer. This is the main contributor to low-code/no-code functionality, where NLU plays an important role. The drag-and-drop feature in Flow Designer requires no coding and makes it easy for new developers to understand it quickly. Second one is your Integration Hub-- major player to automate things with 200-plus [INAUDIBLE] available out of the box. Automation is the key aspect of why people want to go for citizen development. This is because they want to handle their own pipeline and catalog forms which can automate their tasks quickly. Next one is App Engine Studio. It's a development tool for creators of varying skill levels to build applications that meet immediate needs of your organization. Next one-- my favorite-- UI Builder, a platform for designing and engaging UI experience. Its capability grows exponentially with the level of skill set our developer has. But it definitely caters to more than what is required. Apart from this, we have low code capabilities like virtual agent, machine learning, process optimization, et cetera, et cetera. So it's basically enhanced the arsenal for developer. You can find more details about them in the Resource section. So in short, in short, ServiceNow and citizen development is a perfect match for my site. Great, Dhruv. So this was all about the theoretical knowledge for citizen development, who are citizen developers. Let's deep dive into practicality now. We started our journey a couple of years ago, and we stumbled onto various issues out of which we have got some must do to, make the process moot and extract the best return on investment from the platform. First of all, choose the right use case-- that is those can be developed with no or very less involvement of IT resources. Citizen development is very exciting. And because of that, we end up trying to involve or overdo a few things. Basically, identification of resources and setting up guardrails-- that is governance-- along with their initial trainings are the key to success. We need to understand it's a journey. It's not a one-time affair. So don't do a big code life or onboarding of the teams. But start with a small team and then build upon it. Sharing your success story is equally important because it acts as a catalyst to motivate other team members and citizen developers within the organization. Having the right tool does not always solve all the problems. You always need a right approach along with the right tool to get maximum return on investment. So Dhruv, please enlighten us with the recommended path for this. Yeah, as you mentioned, it's a journey. It's definitely a journey. It's not one-step process or one big goal life. I usually divided into four steps. Step one, prepare the environment and culture. When we say, put on the guardrails, we mean to clearly state what is expected from citizen developers and what they are not allowed to do. And the next step is the enablement of the team. Based on your organization's vision, set up a training plan for citizen developers. And in that training, don't forget to include some challenging activities. And once someone gets the basic skill set, I usually recommend-- or this is something that has been beneficial for us as well-- give them an instance to sharpen their skill set. They can use their PDAs as well. But give them an instance before putting them into some project work. It would be most important for their confidence. And now, it's time for bringing them into the mainstream, assign requirements to allow them to take responsibility. Make sure your IT team is there to help them out but not building on their own. And finally, it's time to scale up. We use the components as it's built. And don't forget to share the success of this journey. By the end, you will realize that you simply use your employee to build something that is cost-effective, quick, and, most importantly, it empowered your employee. Great. Thanks, Dhruv, for showing us the path. Now, as we are approaching the end of the presentation, let's take a moment to summarize some key takeaways of the presentation. If you remember, we had an issue of use pipeline, and we also saw how to solve it. And the answer is citizen development, which is the need of an hour. Also, we saw how ServiceNow will act as a tool or act as a solution to help implement citizen development and how it can help you to bring maximum return on investment. Also, change enablement governance is very important to explain the importance of citizen development and how ServiceNow can cater to this. On your screen, you can see one QR code. It will take you to one of the community articles that we created for this session. It contains link for all the articles that we read while doing this research, while setting up this session, and all the recommended webinar sessions-- whatever we want to pass on. Also, can use this article to put on your queries, and we would love to answer them. Thank you for patience. We look forward to interact with you all. Keep learning, and enjoy Knowledge 2022. [MUSIC PLAYING]
An arsenal for ServiceNow identity fortification
CCB1116
<p>Join us to step into the realm of ServiceNow's Identity Management! - Uncover the art of efficient management, synchronization, and security for ServiceNow<span style="font-size: 12.0pt;"><span style="">®</span></span> identities. - Delve deep into the vital components—Access Analyzer, Identity Center, Global Identities, and SCIM and unlock the secrets of implementation best practices. - Leave empowered with invaluable insights to streamline administration, elevate development, and bolster security within the ServiceNow platform. - Learn the challenges we faced to manage identities within ServiceNow and how we overcome those using ServiceNow features.</p>
AEMC - Crafting magic in Citizen Development governance
CCB1262
<p>Unlock the secrets of perfect governance in citizen development. Join us for an enchanting journey with AEMC, where empowerment meets control. Discover how AEMC's magic safeguards compliance and fosters innovation. Don't miss this opportunity to shape the future of your organization!</p>
From local to global: Build your global presence with the ServiceNow Community
SES1547-K23
Building your global network is essential. Learn from Dhruv Gupta and Ashutosh Munot, ServiceNow® MVPS, on how they drove value in building their careers by prioritizing expanding their global network with the ServiceNow Community. From collaborating with people across the globe to increasing job opportunities, they will share their best practices and learnings they've built throughout their journey.
ACL's counter part: The new friend AKA Data Filtration
CCB1165-K23
<p>Data filtration uses a deny-based model to control access to records where as ACL is an allow-based model. Confused? Don't worry we are here to help. Join this hands-on lab-based session to learn about one of the most fascinating features of the Tokyo Release, i.e. Data Filtration. This session will give you basic understanding about data filtration and how it gels with ACLs including: - Adding another arrow in your platform security arsenal - Taking the first step of achieving data separation without having a domain-separated instance - When to use data filtration and when to use ACLs.</p>
3 defining fundamentals to kick-start your citizen development journey
SES1726-K23
Do you have a backlog of low-code apps but no one to build them? Have you started a small citizen development program but don't know how to grow? Come learn how citizen developers can boost productivity and lower cycle time across your enterprise. Nationale Nederlande (NN) Group experts will share how they empower citizen developers to create value with ServiceNow®'s low-code platform. The session will review how to ensure proper governance, how to start small and grow a program, and the importance of hosting hackathons to drive innovation. NN Group's experts will close with a demo—from intake to building an app, fast!
Guardians of the Platform: True Tales From Our Ownership Galaxy
CCB6445
Join Jerry and Ashutosh as they dive into the chaos every ServiceNow platform owner knows balancing speed, stability, and sanity. This isn’t another slide deck of best practices. It’s a storytelling session packed with real fails, hard-won lessons, and practical hacks. Learn how to say “no” without losing friends, align roadmaps, and future-proof your platform. Plus, discover why AI agents aren’t the enemy they’re your new best friends in platform leadership. Because every ServiceNow platform deserves its Guardians.
Empower your admins: Simulate and secure with Access Simulator
CCB1267
Join our exclusive session and transform your approach to platform security. Here’s what you’ll gain: Getting Started: Master the art of simulating different user scenarios. Practical Insights: Learn to preview access changes and make informed decisions. Customization Tips: Discover how to tailor the simulator to your needs by enabling or disabling actions. This session is designed to boost your productivity, ensure precise access control, and maintain proper segregation of duties. Don’t miss this chance to enhance your capabilities and secure your platform like never before.