**Introduction**

In this article you will see how to setup Azure Translation Spoke in ServiceNow and on Azure portal. We will also see the use case for this spoke and how this is used in Knowledge translation task and on incident additional comments section.

**Why use this Spoke?**

Let’s imagine that your organization is spread across multiple countries with different support agents and service desk in those countries which indeed has their own support language. Now if this is the case there is always a chaos about translation and agents/end users putting the text in comments in their own languages. So this is not an seamless user experience and led to delay’s and confusion.

Second scenario is about your knowledge articles. Knowledge admins in respective countries creates knowledge articles in their own language and if that articles needs to be send to a person who speaks a different language then he has to translate and read it on his own. Which is again time consuming and chaotic. So what i think is motivation behind this spoke as per my knowledge was to allow seamless translation of text for knowledge article owners and allow multi lingual support for knowledge articles and comments on records like incident, problem, etc.

**Pre-requisite for this Spoke integration**

1. You need Azure subscription and access to Azure portal
2. Dynamic Translation plugin (com.glide.dynamic\_translation) activated in ServiceNow (check your subscription with account manager before using this.)
3. IntegrationHub Subscription
4. This spoke requires any ServiceNow subscription that is Professional or above, and includes Dynamic Translation.

**Setup in Azure portal**

Below video will show you how to register an translator service in Azure Portal. Please listen to video and make note of things mentioned.

_Note: Save the key and the URL for later use. We need them when we setup the spoke in ServiceNow._

**Setup in ServiceNow Instance and Testing the Spoke**

So in this way we were successfully able to configure Microsoft Azure Translation Spoke. This can be also used for custom applications if required based on business case.

Please see the videos and let me know the feedback. Thank you for watching.

**Thanks and Regards,**
**Ashutosh Munot**

**[ServiceNow Community MVP and Dev MVP 2019/2020](https://community.servicenow.com/community?id=community%5Fblog&sys%5Fid=fb488720dbaacc504819fb2439961900)**

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