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Corewell Health's journey to a common platform after merger
MH
Getting back-to-baseline: Platform success stories from S&P Global and ConocoPhillips
PA
Conference Sessions
Getting back-to-baseline: Platform success stories from S&P Global and ConocoPhillips
SPN1630
<p>Take a deep dive into how two of the world’s largest organizations unlocked more value after 5+ years on the ServiceNow® platform. S&P Global and ConocoPhillips had been using ServiceNow ITSM for years – one organization was grappling with over-customization and the other was challenged by an acquisition. In both cases, they teamed with KPMG to take a back-to-baseline approach to revamping their platform instances, which resulted in realizing new value. In this session, you’ll first hear from ConocoPhillips and S&P Global in a fireside chat. Then we’ll host small, interactive roundtables where you can discuss your challenges, get your questions answered, and hear from your peers on how you can reduce technical debt and become positioned to take advantage of new platform capabilities.</p>
Corewell Health's journey to a common platform after merger
SES1994
<p>Corewell Health has been on a journey for the past three years with multiple implementation phases including ITSM, ITAM, ITOM, ITGRC, HR Case and Knowledge, HR Onboarding, APM, Employee Center, Virtual Agents and Next UI experience. Adding to the challenge, Corewell has integrated multiple provider systems through merger and has consolidated legacy processes and systems into their ServiceNow<span style="font-size: 11.0pt;">®</span> Platform. Being able to leverage a common, enterprise workflow platform has greatly reduced the complexity of integrating and harmonizing mergered departments and resources. </p>