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Transform the IT Service Management experience with GenAI
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360 Exchange: Implementation & Rollout Strategies for IT Services Management
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Generative AI on the Now Platform: You're closer than you think
360 Exchange: Getting Started with Now Assist, GenAI Experiences
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Conference Sessions
Prevent and resolve incidents with Autonomous Workers, Chat + Voice AI, and DEX
LAB8114
Prevent 10% of Incidents before they happen and autonomously resolve 15% of L1 with Autonomous Workers, Chat + Voice AI, and DEX. In this lab, learn how to raise self-service and deflection while improving employee productivity and reducing IT support costs. Start with chat and voice intake (Virtual Agent and Moveworks, plus voice AI), then route eligible work to an L1 Autonomous Worker for end-to-end resolution. Use DEX signals to trigger proactive actions, as the best incident is one that never happens, reducing ticket volume before users report issues.
360 Exchange: Implementation & Rollout Strategies for IT Services Management
SES2899
Designed for IT leaders, administrators, and project managers alike, this immersive session will provide a comprehensive guide to successfully implementing and rolling out ServiceNow IT Service Management (ITSM) solutions within your organization. Meet your goals and overcome your challenges today! Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
360 Exchange: Getting Started with Now Assist, GenAI Experiences
SES2891
Discover Now Assist, ServiceNow’s generative AI, designed to enhance user productivity and efficiency through conversation and proactive experiences. Alongside your peers, expert presenters will guide you through the myriad possibilities of these innovative features, demonstrating how they can empower your organization today. Tailored for practitioners and implementors, 360 Exchange provides a distinctive opportunity to connect directly with ServiceNow experts and peers. Prepare to delve into open dialogues, share invaluable insights, and collectively explore solutions to common challenges.
Transform the IT Service Management experience with GenAI
LAB1522
<p>Start using GenAI on day one and experience the Now Assist turnkey configuration. Learn how Now Assist for ITSM improves agent productivity and reduces MTTR. For example, Now Assist helps agents to quickly understand issue history by summarizing previous chats between employees and IT staff or the virtual agent. In addition, it automatically generates resolution notes to support agents with solving future similar problems. Experience these capabilities and more in this hands-on lab.</p>
Generative AI on the Now Platform: You're closer than you think
SES1479
<p>You may be closer than you think to experiencing generative AI on the Now Platform. Join this session to discover your readiness for leveraging AI with Now Assist in your own environment. Our experts will guide you in assessing your readiness for generative AI in a small group discussion. Learn what you need to get started and discover where your peers are in their journey as well – add to your agenda today.</p>
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3191
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: ITSM core implementation: Customer insights into success, challenges, and value
SES3548
What makes an ITSM core implementation truly successful? Learn from real customer implementation experiences, including with UI16 and Service Operations Workspace. Hear about key challenges, what went well, and where additional support was needed. Find out how customers measured value, optimized their rollout, and aligned their implementation with business objectives. This 360 Exchange offers an unparalleled opportunity to connect with ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
360 Exchange: How to grow ITSM's Digital Portfolio Management's value as your CMDB matures
SES3175
ServiceNow Digital Portfolio Management (DPM) lets you manage your business services, application services, and applications throughout the entire plan, build, and run lifecycle. Designed for service management process owners, this immersive session gives you guidance on how to successfully align your DPM implementation with your current CMDB maturity to maximize value, This 360 Exchange offers an unparalleled opportunity to connect ServiceNow specialists and your peers, engage in open discussions, share key insights, and explore solutions to common challenges.
Boost IT agent productivity & employee experience with AI Agents
LAB2539
Deploy AI agents for IT Service Management to drive productivity across your organization. In this hands-on lab, discover how AI agents: * Increase employee self-service and productivity by using conversational sub-flows to automate routine service requests and immediate employee support through natural language. * Boost agent productivity by automating tasks and recommending resolutions. * Enhance service resilience by automating the creation of comprehensive change plans, minimizing risks, and ensuring seamless execution.